Hotel Central

Great hotel, but if you wish for two cups of ice from the bar, you will be met with an attitude, and given one. I paid the hotelier one euro and told him we would not return. It was very rude, the interaction. There's other hotels in Avignon to choose from. Sad to say, as we were big fans of this place and this is our third (and final time) here.

The first two times we stayed here, there was a refrigerator in the room. This time there was not one, hence asking for the ice for our bottle of water. It was a hot day and we figured two cups of ice wasn't a big ask.

So, Mr. Hotelier, "you win". Enjoy your life.

The location is good and the members of staff are friendly, but the biggest issue was no hot water available on the second day of my stay.. Firstly they didn’t refill the soap in the shower room so I requested it to refill a few times, they dealt with it but didn’t inform of the hot water issue (they later explained that there’s a problem with the tank). Because of no information, I had to take a cold shower and call the reception being naked. They said the issue would be resolved in the morning but I couldn’t use hot water until checkout time. It’s the summer, shower is essential, and any hotel would provide guests hot water. For this reason, I would rather give them 0 star. I requested partial refunds to the reception but they only said “only the manager can authorise it”. TALK TO YOUR MANAGER THEN. It’s disrespectful to guests.

I have to say that it’s not really a perfect stay at this hotel. We were delightful that we got a room on the rooftop and it seems to be nice at the first glance. After we checkin the room and ready for our exploring in Avignon, we found the door can’t be locked successfully. We requested the lady in the reception for help and she couldn’t make it as well. Therefore, she told us that she will close the rooftop bar and only the guests on the rooftop can access. She assures us it will be fixed tomorrow. In the second day morning, we told the reception again and the other lady assured us that it will be fixed or they will help us changing the room. When we came back on the second day afternoon, the door still NOT FIXED. It just stuck inside the door side hole. The third lady tried to help us and seems that we have to make a huge force from the inside to close the room. However, we can’t close the door from outside. The lady explained it the problem of humidity.

Though the hotel staff were all nice in helping us, I still want to point out that the following issues:
1. The security issue: We are two female travellers and the security is always our first concern. Sleeping in a room without lock, though they assure it’s safe in town, we still felt worried at night and can’t have a good sleep. It not only endanger our belongings but also our lives. Should the hotel put our lives in the first concerns? The lady closed the bar for us might be safe for certain hours, but it’s never told whether there will be other things happened.
2. It is said the door is fixed. However, the fixer might only use his force to push back the door. It’s not really fixed. Only looks like it’s fixed but not. Hope the hotel can take a more progressive action to solve this problem.
3. Last but not the least, there is no compensation after all this. We spent our money and time here but didn’t get a equal payback. That’s really a disappointment!