Hôtel du Château & Spa - Les Collectionneurs in Carcassonne

Excellent location close to gate of the old city. Great amenities and excellent service.

Beautiful property. Very friendly staff. Very accomidating. Lovely views.

Beautiful Carcassonne Hotel
This hotel is absolutely beautiful with the most wonderful setting and location. The staff are helpful, friendly and professional. The set menu breakfast is beautifully presented and plentiful. We stayed in the Deluxe garden/pool facing room. These rooms are quite small but have a lovely outdoor patio area. The lighting in the room isn't good enough and is extremely dark. The floor uplights are very blinding.The shower had a drain smell. The uplighting on the pathway up to the rooms is quite blinding and the steps are very easily missed. If these issues could be rectified it is definitely a very unique experience. I would definitely recommend this hotel.

Pleasant hotel in great location
The hotel is superbly situated three minutes walk from the main entrance to the castle and the departure point for the little train that takes you round below the ramparts for great views.
We had a junior suite, which was spacious with attractive traditional decor. Breakfast was served as a set menu with minimal choice but was fresh, plentiful and tasty: good value.
The hotel has no lift and staircases are narrow and twisting staircases but staff were pleased to help with luggage. Indeed, staff were pleasant and helpful with everything.
There were nice touches like moist towels handed out on our return from a hot day out.
The only downsides to our stay were a TV remote held together by cellotape that eventually stopped working, and a great-looking spa bath that did not work for bubbles. (Apparently not included in the room specification, but no information to say that. I only found out after filling the bath, getting in, and pressing the bubbles button to no effect)
One point to note is that, while it did not affect our enjoyment of the stay, the hotel is notably smaller and the grounds less extensive than the impression given by website photos.

What an unexpected surprise. The hotel was at the foot of the old castle and also had spa services at a very reasonable price which we took advantage of. We arrived early and the grounds were a lovely place to grab a drink and a nibble to wait for our room. This was an unexpected gem.

We thoroughly enjoyed staying here! We didn't know what to expect and loved it. Service is friendly and attentive, the hotel is across the street from the fortified city.

Rooms were a bit small for 3 people but still comfortable. We didn't get a chance to use the pool but left feeling like we should come back to this hotel/city at some point in the future.

Breakfast is incredible and scenery is beautiful!

Good location and service
The service, location and breakfast were amazing.
The bed was very confortable and the bathroom very good.
The only issue us thar the room was a bit dark.

We arrived very early and they gladly let us check in. Property is at the base of the castle and a very short walk. The staff was wonderful and very helpfull. The landscaping/gardens are beautiful. This is a great property and you won’t be disappointed

Our family loved this hotel! The staff was so welcoming and the grounds are beautiful. Very convenient for exploring Carcassonne. Our room was clean and quiet and the beds were comfortable. We would definitely book again!

Lovely room although a little small and the bed was only a double. We didn’t like the huge window between the room and the bathroom there is a blind but still see through. The toilet has a glass door too. Very little privacy, luckily we’ve been married a long time but could be tricky for a new relationship!