Grand Hotel Bristol

My husband and I recently stayed here, and while the location was undeniably excellent—we were left underwhelmed by other aspects of our stay.

The staffs were okay, but not particularly welcoming or friendly. While they were professional, the warmth and hospitality you’d expect weren’t there.

The room was disappointing. It looked outdated and clearly in need of renovation. Worse, there was an unpleasant smell coming from the shower drain that made the bathroom less than comfortable to use. The bathroom is very small btw. The thermostat was another issue—it couldn’t be adjusted because the adjuster roll was broken, leaving the room temperature out of our control.

To top it off, the pillows had visible signs of mold, which was unacceptable. We slept with no pillows at all. It raised serious concerns about the cleanliness and maintenance standards of the hotel.

Overall, while the location might make it convenient, I wouldn’t recommend this hotel unless they address these issues. For the price, I expected far better conditions.

I and my family spent 2nights on New Year’s Eve and first of Jan. This hotel have a very bad attitude to customers, which may be only for the one who’s not speak French.
The room is old, the towels is a kind of grey and feel like dirty. The bathtub was broken, I informed the hotel reception but no one came to fix it. The house keeper came at 4:30 pm. While we just came in and refreshed for dinner. She told me that she will not come back to clean the room because she is out of duty soon. So the room didn’t clean along while we stay.
The most bad impression is the dinner on New Year’s Eve. The dinner set at 7:00pm. We were the first table came in. We have to wait for an hour to get the starter, and the main course another hour, but the point was we didn’t served the first table even we came in first. The waitress served 4-5 tables passing us. So I asked the waiter, why we came first but you served the others before us. He walked pass my table and not even look at me. Shouting while walking “You have to wait It’s Christmas” I was shocked, the behavior was extremely rude, I never been this kind of situation in my life. Finally the main course was served, the taste was lousy. We ate a bid of it. It was 9:30pm. the dining room full of people. So I and my husband just walked out without having the dessert. It wasn’t worth to wait for the lousy taste and rude manner of the waiter and waitress. This is the most ugly New Year’s eve I ever been. By the way It’s not Christmas, it’s the attitude of your staffs so don’t blame Christmas. Christmas is such a good holiday fulfill with joy and happiness, but it ruined by worthless people.

Not recommended

The reception was rude. My bother forgot the room key card and went to ask for help. The staff swear in French with rude act. Do you think we are foreigner and cannot understand French so that you cannot say bad things to us in French? We understand it clearly what you just said.

The room is also super old and towels are dirty. The bath tub broken. We went to ask for help but no one comes to fix it.

We stay for nights.
We went for walking in the city. When we return to the hotel. Our room had not been clean. At first we think it is normal maybe we did something wrong but the housekeeping just appear on 16:30 pm and do nothing. We ask that she will come back later and she said no, she will be out of work at that time. Then why not you come earlier?

I will not come back to this hotel.