Hôtel Sainte Valérie in Juan-les-Pins

What a difference Corporate Ownership makes !
This hotel was previously owned by a wonderful (3 generational ) family , and it was a dream ! I wrote a glowing review after staying here with family in 2023, saying I couldn’t wait tho return (from Australia! ) THEN it was the most wonderful charming hotel , the epitome of genuine warm hospitality.
HOWEVER, very SADLY it has been sold to a hotel chain and how things change !
Staff seem entirely focused on profit with no idea of hospitality.
We arrived on a hot day , and instead of a refreshing WELCOME fruit drink which was offered in the past , I had to ask for water, and was brought one glass for me but not for the rest of family ! Was told a bottle would cost €2 ! Water quite ok out of tap but it seems they couldn’t be bothered bringing a glass for everyone.
Breakfast nothing like it used to be . Staff off -hand , unsmiling.,disinterested and food mediocre . Birds eating bread etc .
I feel this hotel will soon lose its reputation and clientele if it continues with this approach. What an absolute shame !

We made a mistake and booked 2 rooms instead of 1. The woman who checked us in realized right away it was a mistake and was very kind, however the man who worked there was VERY RUDE and kept ARGUING with us, He said he would talk to the manager and get back with us. HE NEVER DID, He kept saying our reservation kept him from selling a room, however when I went on the internet and showed him he has rooms still available and our reservation did not cause him to loose money, he immediately went and CHARGED the credit card for a 5 night stay!!! Over $1400! So we paid TWICE! They basically STOLE
from us! The man was so RUDE and ANGRY towards us, as 2 women in our 60's we were actually AFRAID !!! The women who worked there were all very kind. We may be older but we are not done with them yet!!! We have a friend who is French and a lawyer! Our experience with the French people was not very good, they are not a friendly or welcoming culture!!!!