Boscolo Nice Hotel & Spa

This is not a 5-star hotel by any means - I will list why. A week has passed since contacting the hotel with a letter about our stay, however I have received no response - so now, I think it is appropriate to leave a review.

1. The building was under renovation of the exterior. Our room faced the construction and we were forced to be in our room with the metal shutters closed for 4 days as there were workers right outside our window who could see in. The construction was enclosed by bright yellow security netting so there was not any view beyond the scaffolding outside. We were never told of this prior to booking and/or at the time of check-in, nor were any concessions given by the hotel in consideration of this. A real 5-star hotel would have addressed this issue ahead of time.

2. Upon our arrival the bedding and pillows were crumpled and disheveled, and not of the quality of a 5-star hotel. We barely had comforter for our bed. The decor of the room did not match that of which was displayed on their website, in fact, there was not a single piece of artwork on the walls as shown on the website. It felt more like a glorified dormitory, than a 5-star hotel.

3. One morning we were woken up at 6 am with very loud banging and noise from the work which prevented us from going back to sleep.

4. The housekeeping is sub-par for a 5-star hotel. There was not any body lotion provided with the toiletries. Washcloths for bathing are not provided. One day housekeeping put dirty glasses in our room. One day housekeeping did not put any fresh towels in the room - we had to call down after returning from a full day of touring Nice. They did not fully service our room - hairdryer was left out. Housekeeping took one of the robes, but never rehung it nor did they replace it with a new one.

5. The rooms are not equipped with an iron - a basic for any hotel, let alone a 5-star hotel.

6. When ordering room service - the tablet provided for convenience to order did not work. We ordered dinner with a bottle of sparkling water, but no glasses were brought with it. They had to go back down to get glasses and bring them back.

7. There were some cleanliness issues with the room - see photo. This is not what I would find acceptable in a 5-star hotel.

8. Upon check out, the front desk person never greeted us with a "good morning" or a "hello." In fact, he never even asked if we enjoyed our stay, or if he could help us with our luggage or with transportation. He just printed out our bill and asked to sign for the additional charges made at the hotel. Didn't even thank us for staying at the hotel.

9. The general appearance of many areas of the hotel look well-worn. In particular the upholstered chairs in the elevators. They look dirty and very worn out. A bad impression for a 5-star hotel.

I would not recommend staying at this hotel. It should not have the distinction of 5-star hotel by any means. 4-star maybe, but definitely not worth the money for the poor quality of the stay.

Service is good, food and drinks are good. People are nice. Superior rooms are not good. Room 320 had a terrible odor. They seem to pump perfume in the room, we wondered why....and at 5 in the morning, a raw sewage smell woke us up. It was horrible. The night clerk agreed. For the price, I would never stay here again. A view from the room is attached.