Westminster Hotel & Spa

I chose this hotel with high expectations, I was expecting to be “Nice” one of the best Hotels to celebrate ny wedding anniversary. Unfortunately, the experience was ruined by untrained staff who lacked the ability to deliver or knows how to delight its guests.

It started at the reservation stage with Maureen, who was unable to apply the same price I saw online. Instead of assisting me directly, she referred me to book elsewhere, resulting in the hotel losing €50–60 in revenue. Wouldn’t it have been better to offer a discount and gain a loyal customer?

Then came Charlotte at reception, who mishandled my special request for flowers and room decoration. I clearly asked for it to be arranged at 18:00, which was the suitable time for me. Instead, it was done at 15:00. Do you work to satisfy your guests or just to finish your shift on time?

Moreover, I paid for room decoration, flowers, champagne, and spa access. Don’t you think I deserved a room upgrade? At international hotels that understand hospitality, there are honeymoon packages that include complimentary upgrades. Even if you don’t offer such packages, based on all the services I purchased, wasn’t an upgrade appropriate? I requested it during the reservation and again at check-in, but it was still not granted.

During check-in, the receptionist asked for a deposit. I offered €100 in cash, but she refused and insisted on a credit card. Excuse me, where is it mentioned that cash isn’t accepted? Who came up with this unique payment policy? Are you planning to accept only Bitcoin next? After a few minutes, she reconsidered and accepted the cash—so why ruin my arrival experience in the first place?

Overall, I found no value for money in this hotel. It’s overrated. For the room rate I paid, I expected extraordinary service, but instead, I got disappointment. Even the room itself had the worst shower experience—just a high and wide bathtub with no easy access. My wife and I both struggled and even got hurt trying to use it. We are a young couple; I can’t imagine how older guests would manage. Or do you only accommodate young couples?

The water also spilled everywhere, making it nearly impossible to shower properly. I could go on about the failures, but I’ll keep it short.

The only beautiful aspect of this hotel was the spa team. A lady named Clara was exceptionally kind and professional. We were 15 minutes late for our appointment, and she generously extended our time by 15 minutes beyond the spa schedule. Because of her, I’m giving you one star—not for the hotel, but for Clara. Otherwise, you deserve zero.