Westminster Hotel & Spa

We are currently staying at the hotel and were hoping for a great experience however it is not the case. We were kept up till the early hours of morning due to screaming and yelling in the corridors. The air conditioning in the room is not working and there is damp smell in the room. When addressing our concerns with the manager of the hotel, we were told that this is winter so it is how it is and the noise - we have to phone up the night reception. It felt like the manager was being dismissive rather than helpful. Extremely disappointing! Bar and restaurant staff are amazing however- thank you for their hard work and professionalism.

Very rude and not welcoming. We had a reservation at Westminster Hotel in Nice and arrived with our kids. At first, they said they could add a rollaway bed, but then changed their mind and insisted we upgrade to a suite. I checked both the room and the suite — neither was in good condition. The manager was extremely rude and unhelpful, and the whole experience was stressful and unpleasant. Definitely not the level of hospitality you would expect. It’s not worth the price at all!

I will have to add that not only the manger was rude, dry , and harsh in his tone and in his conversations which caused us leaving the property but also the hotel owner didn’t budge to make a refund of my reservation for 3 nights although we didn’t Stay there at all. This caused me losing 250000 points of my southwest that I had used to book this reservation. On that day We ended up leaving the property and ended up paying $2200 staying in another hotel which was very welcoming with friendly staff. Southwest hotel reservation have tried reaching out to them many times and asking to refund the reservation and they have refused doing that. They are just horrible people!!! Avoid Avoid this hotel!

I chose this hotel with high expectations, I was expecting to be “Nice” one of the best Hotels to celebrate ny wedding anniversary. Unfortunately, the experience was ruined by untrained staff who lacked the ability to deliver or knows how to delight its guests.

It started at the reservation stage with Maureen, who was unable to apply the same price I saw online. Instead of assisting me directly, she referred me to book elsewhere, resulting in the hotel losing €50–60 in revenue. Wouldn’t it have been better to offer a discount and gain a loyal customer?

Then came Charlotte at reception, who mishandled my special request for flowers and room decoration. I clearly asked for it to be arranged at 18:00, which was the suitable time for me. Instead, it was done at 15:00. Do you work to satisfy your guests or just to finish your shift on time?

Moreover, I paid for room decoration, flowers, champagne, and spa access. Don’t you think I deserved a room upgrade? At international hotels that understand hospitality, there are honeymoon packages that include complimentary upgrades. Even if you don’t offer such packages, based on all the services I purchased, wasn’t an upgrade appropriate? I requested it during the reservation and again at check-in, but it was still not granted.

During check-in, the receptionist asked for a deposit. I offered €100 in cash, but she refused and insisted on a credit card. Excuse me, where is it mentioned that cash isn’t accepted? Who came up with this unique payment policy? Are you planning to accept only Bitcoin next? After a few minutes, she reconsidered and accepted the cash—so why ruin my arrival experience in the first place?

Overall, I found no value for money in this hotel. It’s overrated. For the room rate I paid, I expected extraordinary service, but instead, I got disappointment. Even the room itself had the worst shower experience—just a high and wide bathtub with no easy access. My wife and I both struggled and even got hurt trying to use it. We are a young couple; I can’t imagine how older guests would manage. Or do you only accommodate young couples?

The water also spilled everywhere, making it nearly impossible to shower properly. I could go on about the failures, but I’ll keep it short.

The only beautiful aspect of this hotel was the spa team. A lady named Clara was exceptionally kind and professional. We were 15 minutes late for our appointment, and she generously extended our time by 15 minutes beyond the spa schedule. Because of her, I’m giving you one star—not for the hotel, but for Clara. Otherwise, you deserve zero.