Les Chalets du Mont d'Arbois, a Four Seasons Hotel

A Disappointing Stay – Far from a 5-Star Experience

We had high expectations for Les Chalets du Mont d’Arbois, given its reputation and the price point. Unfortunately, our experience fell far short of what one would expect from a true luxury hotel.

1. A Lack of True Luxury

From the moment we arrived, we were struck by the underwhelming decor and ambiance, which did not reflect the level of refinement and sophistication expected of a five-star establishment. At €950 per night, we anticipated a stay that exuded elegance and comfort, yet the rooms lacked the attention to detail and craftsmanship that define true luxury hospitality.

The bathroom design was particularly disappointing, with poor hygiene standards and a complete lack of practicality—each shower left the floor flooded, making it uncomfortable and inconvenient.

The spa facilities were also misleading. The promotional images suggested an inviting and tranquil retreat, but in reality, the space was surprisingly small, offering only a few lounge chairs. With so many guests, there was little opportunity to truly relax. The pool water was uncomfortably cold, making it an impractical option for unwinding.

2. Disorganized and Unaccommodating Service

One of the most frustrating aspects of our stay was the lack of professional service.
Breakfast was extremely limited, offering little more than eggs and bread—far from the lavish selection expected at a five-star resort.
Communication was a struggle, as many of the staff did not speak English. Rather than making an effort to assist us, they seemed frustrated by our requests, which made the experience even more uncomfortable.

The concierge service was ineffective. When we requested a restaurant reservation, we were assured that a message had been sent. However, there was no follow-up, no confirmation, and no alternative suggestions. When we inquired again, we were simply told to go to the restaurant ourselves and see if they could accommodate us—a response that was astonishingly unprofessional for a hotel of this caliber.

3. Lack of Accountability and Guest Care

The most disheartening aspect of our stay was the complete lack of guest care when we decided to shorten our trip due to our dissatisfaction.
We informed reception of our concerns and were told that management would be in touch—yet no one followed up.
The next morning, no one at reception was even aware of our request. When a staff member finally spoke to the manager, he walked past us without a word, displaying a level of indifference that was truly disappointing.
Instead of making any attempt to remedy the situation, the receptionist simply stated that a refund was not possible due to hotel policy, adding a dismissive “Thanks for your understanding.” There was no acknowledgment of our concerns, no offer to improve our experience, and certainly no effort to uphold the service standards of a five-star hotel.

Final Thoughts – A Hotel That Does Not Live Up to Its Reputation

Adding to the misleading expectations, many sources claim this hotel is managed by Four Seasons, yet we learned upon arrival that this is not the case. This only compounded our disappointment, as the level of service and hospitality was nowhere near the standard we expected.

For travelers seeking a seamless luxury experience, this hotel is not the right choice. The lack of organization, poor service, and failure to meet even the basic standards of a five-star property made this a regrettable stay. We had hoped for a refined and memorable experience, but instead, we were left with a deep sense of dissatisfaction.

Would we return? Absolutely not.

We recently checked into Suite Alice at this hotel, and unfortunately, our experience has not met expectations. The suite is advertised as a two-bedroom accommodation suitable for a family with three children. However, upon arrival, we were surprised to find that one room contains a standard double bed, while the second room has no traditional bed at all—just a sofa bed that converts to a bed using a metal frame and an uncomfortable mattress.

While the staff is making an effort to assist guests, it appears they may lack the training expected in a five-star hotel setting. Additionally, we encountered significant delays with room service, with food arriving after an hour and forty minutes, and the quality of the food was disappointing.

It is worth noting that communication from the suite is limited, as only the reception can be contacted from the room. Our experience has led us to feel that this hotel does not align with the positive reviews we found online. Unfortunately, we have come to realize that these reviews may have been misleading, especially given that the hotel was previously part of the Four Seasons brand until last this season. Overall, our first night here has fallen far short of our expectations I will come with updates and pictures.

Updates: stuff are most of them not speaking English, lack of experience and definitely have nothing to do in a 5* hotel. Food from room service is horrible and my husband got food poisoning something really bad for a hotel like this. Don't get fooled by the pictures. Spa and kids playing room horrible as well.

This place was amazing until I left it. The day I got back to my country I realized I forgt my dyson hair dryer in the drower in the bathroom of our room. I called the hotel and I was confident 100% they will find it and I will get it back. It is a precious gift and I like it so much. The claimed nothing was found in the room and this hit me badly. The experience of the hotel was totally damaged by this incident. Anywhere in the world when we accidentally forget something they call us or they return it the minute we call. It’s really shameful. We had a plan to repeat the experience next year .. after this we will consider another beautiful place in Megeve.

We have been told this property has new owners and it shows. No longer a Four Seasons hotel. Staff ranges from very helpful to not caring at all. We have to ask daily for refreshing tisdue boxes, clean towels and room cleaning. Breakfast is nice but nothing special. Make sure to bring shoes that can walk on ice because getting around is treacherous especially if your room is not in the main chalet. Chalets are separate from main building so you have to get dressed every time for breakfast, spa, pool.
Hot tub is not hot and dry sauna is not working all the days we are guests.We have been disappointed and think it is management lack of attention. No one ever asked us if we needed anything or they can help with our stay even after the 7 nights we were guests. We had to wait 40 minutes to be picked up by car shuttle, calling more than once to request a pick up. Other hotels do not seem to have the same issues.