Hotel «Kefalonia Bay Palace»

Myself and a friend have just returned from this hotel. Views are amazing. I'm afraid that's it. We booked 2 deluxe room and where given 301 and 302, not 103 and 102 which was previously written by my friend. I am not going to repeat everything she wrote. This hotel is being sold as a 4 star hotel, NO it is run down, tired and i am sure it is under receivership. Poor quality food, Pool bar, nothing in the fridge. No menu, 3 things for lunch. Dirty tables. Grass growing between the paving slab, green slime in one corner of the pool, filthy dirty wall at the back, where you climb 43 steps to the pool toilet to find it was out of order twice during our stay. Please my advice to anyone who has booked a stay here to contact there tour operator to cancel. You will be very disappointed, as myself and my friend were.

This is definitely not a 4 Star hotel, my friend and I booked 2 deluxe rooms we,were told,all deluxe rooms were top.floor but when we,arrived we were first of the 3 terraces not of floor room 103 and 102 we had to take 2 outside lifts to get to our rooms . They were not deluxe by any means they need a total refurb shower in bath with shower curtain book for shower head was facing into bathroom so useless furniture was,dreadful and mattresses were like concrete (they did replace one which made a difference) .my friend called the manager regarding the rooms he said I will see,what I can do ,in the end he said my friend could change rooms but not until 3 days before,we,came home it was,a,top floor room which was much better but they only offered one room!.and she hss,a lift phobia and the glass tower lift was horrible as,you walk in it says if you breakdown call this no ,we were told by people who have stayed Before that the lifts are not always working.Before we went we checked that the lift went to all areas,and they said,yes , but when got out of the lift for the pool there,were 43 steps to get to the pool no toilets,at pool level ,you needed to go back up the 43 steps and down another 6 to get to a toilet!! But in a couple of days they are shut off as they were blocked ! So then you needed to go up to the breakfast room which was,another level up . The pool bar , no menus or price list on!y a couple of choices of food for lunch and as for getting a drink forget it we,asked for a gin and tonic , first day no tonic second day no GIn apparently the One bottle of GIn they had,was passed to the upstairs bar and back to the pool bar until it ran out , how can a hotel only have one bottle of gin!! other guests were going and buying there own drinks at the supermarkets and going to there ere rooms which is not really what you want to do at,a hotel we never,saw,anyone at the upstairs,bar not very inviting cocktails were ok but in really small tumblers and they were,charging 12 euros 2 mouthful and they were empty. To get out of the hotel to the road into the village you either walked down 3 very steep slopes or plus steps either,way not good .we never saw,anyone clean the pool or hose down the floor,area tables,were covered in ants or spilt drinks bins always full also there was clumps of grass,round the edge of the pool and parts of the edge of the pool was green slime. Breakfast was not good yoghurt and fruit left out from 7.30 am no refrigeration and hot food,was cold . Spoke to someone was half board they said food was awfuland basically the same every evening . The only thing that place has going for it is the view it is amazing such a,shame as the village of Aggia Effimia was great loads of nice places to eat but a 15 minute,walk to the end of the road but it was the factor the steps or slopes to get back up to the hotel that spoilt it . We were told by locals that the hotel is owned by the bank so in receivership so not sure if is going t

Could be better but sadly isn’t. Just back from this hotel. Firstly, the views are amazing. You don’t get a view like this without climbing stairs and boy do you have to climb!! We didn’t mind that, because as I say, the view is amazing. However, that is most definitely where amazing ends. The room is dated to say the least. For what we paid through TUI, it really was appalling. Old dated furniture. The bathroom would have been old fashioned in the 80s and the mattress was as hard that it would have been more comfortable sleeping on the floor. Breakfast was basic. Very basic. Very disappointed. This place needs a huge cash injection to bring it into the 21st century. It’s a shame really because the potential is huge. We would never return and seriously, if you’re booked in here. I’d definitely have a rethink.