Pearl on the Cliff Hotel & Suites by Pearl Hotel Collection

One day before our arrival they cancelled the reservation with just one small message. They didn't offer a voucher, an alternative or asked if they could help us, just cancelled the reservation. This is exactly the oposite of a great customer service! The fotos look great and also the price seemed absolutely fair but one day before checkin to cancel the reservation is an absolutely no go. I warmly recommend to all travelleres and Santorini fans to book another accomodation.

We stayed here 2 weeks ago for my fiance's 30th birthday which was meant to be special, however due to the lack of health and safety, it was ruined. The first day we went into our private hot tub and the filter was on to the max, which led to my fiance's side being ****** in and stuck. At this point we remained calm and then got a staff member from reception, Andreas, he then came and saw what happened. He said to me 'what do you want me to do?' which then i replied, go get someone to turn it off. As he took his time to get the maintenance guy, Mario. My fiance's side was getting ****** in more and more into the filter which started to burn her, eventually she started to cry and panic due to not knowing what was going to happen. I tried to get her out but I was afraid of her skin ripping off. The maintenance guy came about after 10 minutes where he finally switched the filter off.. There is really bad bruising and pain on her, please check the images. They did not compensate and they did not care at all. She was unable to enjoy the rest of her holiday, as she could not sit or sleep correctly due to the pain on her side. I did ask to speak to the manager but he never came to see us. Since coming back I have emailed them multiple times which i have not received any emails back. I will be taking this further as this is not right. It is truly disgusting as I dread to think what would have happened if it was a child that this happened to.