F Zeen

We have been to many 5 star hotels in our lives, but the FZeen is as disappointing as it could be for a 5-star hotel.

Upon arrival at Noon, the room wasn't ready, which is fine and understandable. We therefore left for the day in order to enjoy the beach. As we came back at 6-7PM, we were shown our room, and boy was it disappointing. We took the 2nd most expensive room which was a private raw retreat with a pool. This was almost 1,000 euros a night. When we got into the room, the view was just a joke. We had a view over the gym's roof, and the parking of the hotel's staff.

We therefore asked if there was anything else, and we were told no, the hotel is fully booked. We told them we were not satisfied with this, and it was unacceptable. We asked them "There is no one checking tomorrow?" we were told no. Before leaving, the girl, who honestly couldn't care less about us, told us we could get the "100" room, but it would be an upgrade. We told her we wouldn't be paying for an upgrade because what was sold to us was unacceptable.

She then proceeded to tell us that the reservation office would call us first thing in the morning to see what could be done. As you would have guest, they never called, and we had to call them. Obviously, we had to repeat everything, which is unacceptable again for a 5-star hotel. We were told that a room could be available, which apparently was not possible the day before. Anyways, as we were not there, we told them that we couldn't see the room, and it didn't make sense for us to change without seeing it. We were proposed the "100" suite again, for an extra 1,000 euros a night, which is a joke.

All and all, this overall experience was more than disappointing. The dining room staff was very nice, but the reservation and reception staff were condescending and not helpful at all. For a 3,000 euros stay, this was our worst hotel of our trip, and I would never recommend this hotel.