Mystique, a Luxury Collection Hotel, Santorini

Be careful of the shady practices at this resort! When booking, the Marriott website specifically allows families to book here. Notwithstanding, after booking all other reservations, including steep flights, and agreeing to pay $1,750.00+ per night, I receive an email out of the blue telling me they will not accommodate families (even though my children are 14 and 13). I truly believe this resort does not want to allow people to use any Marriott Bonvoy points to stay here. Stay somewhere else! You cannot trust anyone at this resort!

How unprofessional can one be? Let me tell you. They call us telling us we have to go to the front desk and pay cash for our room. We are on vacation and already stressed in the few days we had in santorini. Cash rate for our room was 2k $. We did cash+points but apparently our account was compromised and marriott thought it was fraudulent.

So we go to the front to try to resolve the matter as they forced us to, which ended in them calling marriott to resolve it. BINGO. That's what you do from the start, call marriott, not the guests and try to force them to pay cash for the room otherwise kick them out?

Anyways, turned out it was entirely a mistake on marriott/the hotels part and they eventually resolved it. Not to mention the suite we stayed in looked nothing like the suite in the picture, it actually looked exactly like the cheaper suite which is 1-tier lower and significantly cheaper. although I will say our room was slightly bigger than that one. However the suite we booked in the picture had a jacuzzi in a cave in the room, it was the "wet allure suite", we didnt have the in-cave jacuzzi or even dining table. This is completely false advertisement and I would not have paid the whopping additional 700$ on top of 125k points for the room knowingly getting a room that was just a slightly bigger "allure suite".

Bad news - 8 plus flights of stairs on uneven stone steps just to get to room / pool. We are in good shape - marathons, etc. and the wet, rocky stairs with no handrails were just not fun. Met people who never left their room because they couldn't keep climbing the unsafe stairs. There are much better choices nearby at similar prices - Canaves ( not as far down the hill ), Katikies ( not as far down the hill, elevator and nice cement steps ). Not sure why more reviews did not comment on stairs because we heard complaints from almost everyone including staff. Front desk staff was good but not willing to make any concessions for a lifetime titanium and restaurant recommendations were weak. Finally - YOU CANNOT SEE THE SUNSET FROM THIS HOTEL. Good news - Great views, clean, quiet rooms ( funky caves - but not recommended for claustrophobic guests ). Very good breakfast. Nice pool ( but not enough lounges )

We stayed at this hotel with a large company. Perhaps this is one of the best hotels in Santorini, but the hotel definitely does not have 5 stars and the luxury prefix does not belong to it. The rooms are poorly cleaned, the towels are dirty gray, very washed. The minibar is not replenished, as well as clean glasses and cups are not brought. The breakfasts are disgusting. I do not recommend ordering gravlax salmon, it can be dangerous for your health. No matter how much you ask them to cook something for you, they will still do it their own way, even if you warned in advance what you are allergic to, you can still easily add it to the dish. A story that was repeated every day. When the hotel is fully occupied, there are not enough sun loungers around the pool for everyone. Also one of the inconveniences is the lack of an elevator. Be prepared to walk up and down steep stairs. One of the advantages is the good location and the work of the concierge. Everything I asked him to book for me was done.