Kivotos Mykonos

The saddest hotel in the world and a place to be avoided at all cost
Where to start. Our expectations were much higher then the end product. I will divide the review to several parts.
Pre tour: I booked it through booking engine but sent an email to reception regarding airport transportation. Nobody replied. We booked the most expensive room Noah villa and too late I read the reviews. Hotel website description vs reality is a stark difference.
Hotel: Hotel areas are very nice. Outdoor pool is beautiful with views over Ornos bay and the location is excellent and you have hotel beach and public  Ornos beach withing 8 mins walking distance. Hotel beach is a small patch of land where one can wade into water and swim. Many people complain about this " beach" but reality is that very few places in Mykonos have an access to sea like this one. Usually you have to use public beach. So this is small extra regardless of the fact that it is not real beach. Public Ornos beach is 8mins walk and you can rent sunbed over there.
Accomodation: Huge disappointment. Simply huge. We booked Noah villa, room 240. Do not book this room unles they demolish this building and build a new one. Honestly the potential is there and if this villa was renovated it would be wonderful. But it is not. Villa has three floors connected by elevator. Ground floor features sauna, shower, living room, toilet, outdoor pool and terrace. Terrace is great, shady. Pool is old, we had a piece of bread floating in the pool and it took 2 days for maintenance to come and fetch it. Inside shower splashes straight inside and once you start showering everything is flooded. You have to improvise. Toilet was leaking and we did not use it at all. The elevator is funny and nice touch but terribly old and it resembles 40 years old elevator in some god forsaken east european country. You can see wires, every floor has diiferent doors etc....kind of mismatch engineering but regardless of this appearance the lift was functional. From ground floor you can go straight to the beach or pool. As everybody uses the same path to the beach, this path has turn unfortunately directly opposite the shower on the ground floor so anyone walking will see you naked.
First floor has a bedroom, toilet, whirlpool and small balcony. Balcony railings are rusty and have not been taken for for ages. Whirlpool does not work at all and is disconnected from water supply.
Second floor is meant to be large living room but we put kids inside as we could not use another room which is part of the villa..I do not know the reason. However this second bedroom does not have window and is totally dark plus it is connected with other three floors and you have to use the room key all the time, plus guest sunbeds are a meter from the room so you do not have any privacy.
We complained first two days, everybody ignored everything. The staff is trained in not listening. They do not care at all. Same as my email before arrival which went unanswered. The hotel is the same. No response. As it is holidays we had a lot of fun anyways and we always enjoy holidays. However I do not recommend this hotel to anyone. All other rooms are probably nicer and in typical white-blue greek style. All except the coveted villa with such a splendid description on hotel website. It is a lie.
Staff: This is the saddest hotel in the world. Imagine a hotel where nobody smiles. Nobody. Staff at pool do not care about the guests, they never ask if you need anything and if you ask them, you see you are bothering. Yes, they take the order and bring it, again without smile. Just put it down and leave. Nobody knew our names. We travel a lot and in much larger 5* luxury hotel the staff remember clients names even the room they are staying in. This is I think because of lack of training, bad management and overall attitude " you will come anyway because we are Mykonos".  The manager asked us upon departure whether we liked the stay. We told her the same things written above and below. Avoid this place.

Dissapointed is an understatement . Not a 5 STAR in any way shape or form.
I stayed at this hotel in June for a special occasion and it was FAR from SPECIAL. The pictures are very misleading and there is NOTHING luxury about this hotel. The room was nothing as expected and the food was very basic for ridiculous prices, the restaurant staff forgot orders, took forever just doing a simple water and were very rude when questioning it, there were no shops or anything near by. In fact to get to ANYWHERE you had to walk down a busy traffic hilly rocky road !
I raised complaints at the hotel and it was outrageously disappointing they way they handled it and made me feel while i was there and they are STILL doing do now!!
I left my review after my stay as I do on every occasion i go away and it was not a good review at all OBVIOUSLY when having an experience like i did.
The staff of this hotel are STILL harassing me THREE MONTHS AFTER MY STAY quite literally begging me to remove my review!!! EXCUSE ME ????
I've NEVER seen anything like it in my life !!
Now they have started sending threatening emails that are actually stating things that are against the law !!
This is the behaviour of a 'FIVE STAR' LUXURY HOTEL !!!!!!!!!!!
AVOID WITH ALL COSTS!!

Recently stayed at what was supposed to be a five-star hotel and it was an utterly disappointing experience.
1) The internet connectivity was abysmal—so slow and unreliable that you can’t do any work or video calls if you have to work. To make matters worse, there was no business center or proper workspace, which is unacceptable for a supposedly high-end establishment.
2) The Wi-Fi in our room was not working, and despite our repeated requests the reception staff could not provide a router or offer any effective solutions. Lack of connectivity in 2024 is simply unacceptable.
3)The hotel itself felt outdated, like it had been frozen in time and forgotten. The decor was drab, and the overall ambiance was far from the luxurious experience one would expect from a five-star rating.
4) Breakfast was another huge letdown. The options were extremely limited, far below what one might have in their own kitchen. Although breakfast was advertised as included in the room rate, we were shocked to find additional charges if we wanted to order something “special”
Overall, this hotel fails to deliver on its promises and needs serious improvements across the board. It's a far cry from the high standards one would expect from a five-star establishment

My friend and I were looking forward to our one night in Mykonos, and book what we thought was a 5 star hotel!!! Kivotos, though they advertise and charge you 5 star prices, it certainly is not….
The rooms are OK aesthetically, definitely dated and could use an upgrade…. But the bigger issue is that nothing worked in the room…. TV and phone didn’t work , internet was spotty….. Our biggest issue was the A/C didn’t work even after maintenance tried to fix it…. It was miserable sleeping in a hot and sticky room……
The pool area was beautiful and we did really enjoy spending time there, however towels and chairs weren’t easy to obtain!
The staff was quite lovely and did try their best to accommodate us…. But overall it was just disappointing…..

I recommend this resort reevaluate what they classify as luxury. The pictures are very misleading.

Background:
My husband and I booked this resort for my milestone birthday & booked the best room at the resort with a 360 view. Apparently the room was booked out by a long-term tenant & they moved us to another suite. The locks on the suite were not working and the pool was very dirty. Also, my husband was working & there was no WiFi. We got moved another suite again because maintenance and cleaners had left.

The owner came to apologize for the inconvenience and mentioned they just opened so she moved us to a different room with no pool & no view but same price!! We were frustrated and demanded we get the room we reserved with a pool & view. The owner and staff said the room won’t be ready as the tenant has extended his stay. She promised a refund but was not true to word so we had to work with the travel booking service to get our money back.

The only good thing this place had was the breakfast & location.

My whole birthday experience was ruined & this place does not live up to luxury standards.