Kappa Resort

We stayed at the Kappa Resort for 11 nights. Pool villa and suite.

Short version:
I will not visit Kappa again. I cannot give any recommendation to do so:
- You are not allowed to eat on the terrace
- Cappuccino at breakfast costs €6, despite half board
- Dinner not tasty
- Price-performance ratio quite unsatisfying

Long:
Unfortunately, there are clear objective deficits in the influence of the hotel management on numerous levels:

Primarily food (quality, selection, taste, freshness), service and dealing with guests.
Pretent to be luxurious. Based on the general quality, the price-performance ratio is insufficient.

Location 7/10
Far outside at the end of the peninsula, but quiet.
The best thing is undoubtedly the view: hillside location by the sea

There‘s a beautiful terrace. Unfortunately, guests do not benefit from it or only to a very limited extent.
From mid-September, according to the so-called manager, the terrace CANNOT be used even when the sky is clear, no wind and the temperature at 22°C.
Quote: "I'm explaining ALMOST friendly to you: If you sit on the terrace, everybody else wants, too."

Even before, breakfast was only allowed in the breakfast room, no view, even though the terrace is only a few steps up.
The request and complaint to eat on the terrace when the sun was shining, especially since all the seats in the breakfast room were taken, was rejected by the manager. One could fall on the stairs. This argument makes little sense, because there are also stairs down to the breakfast room.

Food 4/10
Dinner half board 2/10
We booked half board. After the first two dinners, we decided to skip the half board and drove >10 minutes to the next village every day.
The selection is the same every day, except for the three main courses and one of the three dessert options (two scoops of ice cream, a loveless bowl of fruit, a kind of sponge cake). Side dishes are the same every day.

With a few exceptions, the dishes are simply not very tasty and of medium quality (compared to normal taverns on the peninsula). Fatty pork neck steak from the oven, pork skewer (1/3 fat), breaded salmon, breaded chicken, beef stew, breaded fish.
You miss grilled, quality or tasty seasoned dishes. In general, the food is little seasoned and usually too cold (sometimes even completely cold, the the fries).
There is also la carte with a significant surcharge (e.g. shrimp saganaki after deducting the half-board: €12).
These dishes are superior to half-board. The aim is to encourage to buy the dishes on the menu. Unfortunately, what is on offer here does not correspond in any way to the price in connection with the cost of half-board.
We ate at a beach restaurant several times for €180-210/3 people.

Breakfast 5/10
Basically OK, although a lot of things don't work here either and it's obvious that the aim is on reducing costs.
1x cappuccino = six euros - despite half board. Alternatively, filter coffee and 3-4 types of tea.
It’s not about the a few euros. The pricing policy reflects the host's view on guests.

Fried eggs are empty EVERY day, never hot, but completely or almost cold, even when fresh.
There's even smoked salmon, but this is even rarer than the eggs. Otherwise, hard eggs, not soft ones.
Sweet pastries from the freezer, the same 2-4 types of fruit every day, mostly hard peaches and the dessert from the
night before.
Also the cheapest jam that looks like colored jelly. The bread selection is good and usually available, along with lovely honeycomb honey.

Staff 4/10
Mostly friendly, although often young and inexperienced.

The aim of the management (1/10) is not primarily to satisfy its guests, but rather simplicity and cost reduction (see examples of terrace, food, etc.).

Unfortunately, a lot of things don't work. Long waiting times at dinner, drinks are forgotten several times, tea is too cold to brew, sometimes spoons, sometimes cups, sometimes salt are missing on the table, or you have to keep pointing out that dishes are missing. Not bad at first, but it becomes unpleasant when you have to keep asking.

This hotel was not terrible, but it fell far short of expectations, especially given the high price. The concept of the hotel is excellent – it’s located in a secluded area, the rooms and villas are well-designed, and despite the large size, it maintains a sense of privacy, which is a credit to the architects. The staff deserves recognition for their friendliness and readiness to assist. However, the management does not seem to uphold the same standards.

In my opinion, the price does not match the quality of the experience. This was, by far, the worst price-to-quality ratio I’ve ever encountered. The prices are outrageous for what is offered. We faced numerous issues, from faulty door handles to a broken toilet, water problems, and an inconsistent air conditioning system. When paying such high rates, you don’t expect to have to complain every day. A fair price would be one-third of what they currently charge. Unfortunately, these issues greatly overshadow the friendly staff, which is why I’m rating this resort 1/5. I hope management addresses these problems, as staying here feels like daylight robbery.

Additional Details:

The restaurant was good, but not suitable for every day. It’s fancy but not ideal if you’re seeking an authentic Greek experience.
The condition of our villa was just "okay." We had issues with hot water, and there were small but annoying details, such as not having enough towels (2 for 3 guests). We also had to ask for a safe key, which might seem minor, but when you’re constantly asking for basic things, it becomes frustrating – especially at this price point.
There was no toilet at the beach. They offered to drive us to the reception, which was 300-400 meters away but up a steep hill. While I appreciated the option, I didn’t feel comfortable asking for a car just to use the bathroom.
We didn’t have warm water outside of the 17:00 to 22:00 time window.
The beach was well-organized with plenty of comfortable sunbeds, but the sea itself was quite rocky. I understand that many beaches in Greece are rocky, but I’ve been visiting Greece for 12 years, and this was the rockiest beach I’ve encountered.