Mato Hotel in Skiathos Town

I booked a double room for 3 weeks but had to leave after one week. The list of things that were wrong is long. First, the 'lady' downgraded my reservation on my first night and booked me into a single room, no explanation or compensation given. Two days later, there was no hot water in the property for 24 hours. Two days later, she refused to provide daily cleaning. All that with an attitude I've never seen anywhere. It culminated in her actually verbally abusing me and hitting me yesterday. I filed a police report, got help from a friendly local person to get my luggage out of there (she tried to stop me in front of other guests). This lady has some serious mental issues and will harm someone one day if she's allowed to operate. Apparently the whole town is now talking about that and everyone is as shocked as I am.