Selina Tel Aviv Beach

If I could give less than 1 star I would. We booked a room at Sea Apts, 56 Hayarkon St. through Expedia. We arrived at 2pm to find the reception hallway empty and the tiny office locked. After calling and speaking to a woman in the "back office". A Russian speaking man came down asked for my passport and had me sign a document completely in Hebrew. When I asked for a copy, he snatched it away and put it behind the desk. I had a paid in full receipt from Expedia but the woman on the phone told me I had to pay with a credit card. I told her if she would come meet with me, I can show her the paid receipt on my phone. She refused. The guy locked the office and left me in the hallway with my luggage and said "wait 5 minutes". At this point I called Expedia customer service and they tried to call the hotel multiple times and could not get through. I waited in the lobby for someone to help me until almost 4:30 staying on the line with Expedia the whole time. No one ever came back to help me, give me a key, nothing. At that point it was getting dark, we had 4 suitcases and had to find somewhere to stay. I left and told Expedia that I would not be responsible for any charges. They assured me I wouldn't be charged. 5 days later, the charge appeared in my credit card for over $1,000. I have disputed the charge with my cc company. I never gave my credit card to anyone at the hotel, so the charge had to have gone through Expedia. I was so upset after spending almost two and a half hours in an empty lobby, it ruined part of my vacation. I booked a room at the Sheraton down the street and stayed there for the remainder of my vacation. This place is a total scam, do not stay under any circumstances.

HORRIBLE HORRIBLE HORRIBLE

We réserve à 50m2 and we got 20m2 in a basement with leaking toilet.
We had to spend a week at the desk to get reimbursed. Those people are layer and not honnest

PLEASE DO NOT RESERVE ANY APARTMENT

Booking was for May 2019. False advertising. Hotel is advertising one building with the sea view from the balcony., they don’t mention another 2 old buildings one block away ,without lift and if your room on a second floor u need to walk 43 steps. The luxurious accommodation it’s looks like backpackers hostel.
The hotel rate can’t justify anything. No assistance, no security, looks dirty ,management to busy, we walked away from that “hotel”, I would never recommend anyone to stay there .
And I think it’s disgraceful to advertise anything like that as luxury accommodation

I love to travel the globe and always like to write honest reviews as it's the least I can do ! How ever it truly saddens me to actually for the first time give 1 star rating to the this accommodation ! And I think the 1 star is too generous ! If it had 0 star available this would be my option ! I booked this for my wife and I to celebrate the new year and also to celebrate the fact she is pregnant ! Well it turned out to be a disaster ! I turned up to the reception of an old building which certainly doesn't look anything like the pictures ! The only true fact is that it's opposite the beach ! Any way as soon as I give the reception my details he tells me very rudely that there is no rooms available after we had already booked and confirmed previously before arrival ! Obviously this didn't sit too well with me ! And he become extremely rude throwing myself out of the property ! I don't need to add any further comments to this ! How ever it was for the because the hotel from the outside looks very old with the odd dead cockroach in the reception area which hasn't been cleaned recently ! I am glad this outcome happened ! To anyone looking for a hotel I highly recommend you don't book this , one because it could be the biggest headache you have and 2 it's exterior is nothing like the pictures ! I hate to be horrible but I have to be honest !!

My family and I stayed in a three bedroom apartment from December 25 to 29. We were excited for our stay based on the website and pictures we saw. Unfortunately, the apartment did not live up to our expectations.

1. When we entered the apartment, we discovered that the heater in my daughter's room was not working. They came up to fix it, but it stopped working again in the middle of the night. When we asked about it again, we were offered a portable heater that was not suitable for sleeping with (fire hazard). Eventually it began to work again, but it was held open with duct tape that fell loose often.

2. The bathroom floor of the master bedroom was a mess and the master bedroom door was unable to actually close.

3. One of the showers downstairs was completely unusable because of the way in which the door was installed. If you tried to pull it open, it would immediately hit the sink and not open. If you pushed it, it would block entry into the shower area.

4. The lights to the upstairs outdoor patio were broken making the patio completely unusable in the evenings. We informed the front desk of the issue, but it was never fixed.

5. One morning, my daughter walked in and told us there were ants on the floor and sure enough, ants, were crawling on the main level floor. We informed the front desk and supposedly ant poison was placed down later in the day.

6. On the final day, we went to heat something up in the microwave, and it started to smoke and spark.

8. Finally, we woke up one morning to a large amount of water on the floor of the master bedroom. It was leaking in as a result of the heavy rain. It then started to come in on the stairway, making it very dangerous. We informed the front desk and someone came up to look and take pictures, but nothing was done. We were told that the manager would come. I inquired again in the afternoon and was assured that someone would come to at least clean it up and put down towels, but no one ever did, so I did it myself. We asked again the next morning, but no one came to fix anything until late in the day. This was not only inconvenient by dangerous.

We notified the management of the issues throughout the stay. When we returned home, we e-mailed the company. After calling over and over for a couple weeks, we finally received an e-mail back stating that what we were lying and never told them about the issues and that they didn't even exist. We sent pictures, but never heard back. HORRIBLE