Acacia Resort Parco Dei Leoni

For the ones who want a full review, it’s a bit long but read so that you’re fully aware what to expect upon arrival.
1. Hotel and resort are quite nice. Relatively old (or it seems so), however the garden and the pool with interesting shape gives a lovely ambiance around the outside area. The pool has a very nice island in the middle and also allows for all people to enjoy it as it has a shallow part (beach like) gradually going into the deeper parts. It’s big and it allows for many people to go in without the sensation of being squeezed.
2. The rooms, despite the fact they are being cleaned on a daily basis still have dust on the surfaces without being proper maintained.
- No drying rack in any of the rooms
- No iron, not available at reception, only option is to pay for your clothes, €10 per clothing.
- Cards to open the doors stop working on a regular basis. Need to update their software system to resolve this issue.
- Beach Towels are not provided at the resort nor in the rooms. You need to provide €20 deposit per towel and at the end pay €3 per towel.
2. Sports facilities
- The gym is outdated, not enough weights. Dirty floor, doesn’t seem to be cleaned on a regular basis. There are no gym towels available there, nor at reception.
- Tennis court: In the morning it’s shady and they provide rackets and ball at reception, however, again, the court seems not very well maintained and needs refreshing. The flooring is cement.
- There is also a mini golf which we didn’t try, hence, no feedback but seems to be aging as well.
3. Taken this into account, the most important of all are the services and entertainment. Here are our thoughts and suggestions:
- Food - we were with breakfast and dinner included. Breakfasts are quite repetitive and lack fruits. I’m sure during that during summer time there are plenty of seasonal fruits to be offered. Instead it’s quite pastry heavy. Dinners, despite the fact they are limited, are nice. They serve some of the Sicilian cuisine so it is nice. Fruits are served at dinner for dessert and it would be great to have it for breakfast as well for future guests.
- Staff at the restaurant - There are way too many personnel at the restaurant which is definitely not needed. There is a loud clacking and clashing noise when taking away the plates at all times whilst eating. They were regular situations where they were breaking them making loud noises. Perhaps, these can be moved away from the people so they create a nicer environment to eat and spend quality time with our families. It is also unacceptable the fact that whole eating waiters are coming asking for dates and phone numbers which happened and it is most certainly NOT PLEASANT. There were a few other waiters who very extremely thoughtful, caring and doing their job superbly.
- Day entertainment - upon arrival there is a board mentioning many different activities during the day starting from 10am up until 6pm. However, in the morning I was not made aware when and with who these are being performed. We went around speaking to many people around the hotel and NO ONE provided us with any details about anything. Lack of English was also quite frankly shocking. They were talking only in Italian when the resort is for many different nationalities. Unless, the message is that they only want Italian guests, then they need to step up their game on the language ladder.
- Night entertainment - every night was pretty much the same. Music again was blasting loud for no reason which was making people leave the two places - the piano bar and the area around the bar pool. We are not deaf and blasting music does not create an environment where you want to spend long time.
- The animators are way too few, need more practice, more enthusiasm and personal skills to be successful. The dancing is very monotonous and repetitive.
As a summary, an advice to the management and the owner, review your business weaknesses and strengths as the bare minimum and do some amendments as the money that we pay as customers are not little.