Hotel Quisisana

Hotel needs modernization. Stuck in the past, with very a poor gastronomic offer , a lack of restaurants, and shameful high prices. The breakfast was very limited, and there was no coffee maker in the room.
The quality and value are terrible. If the hotel price was different, it could be accepted it, but given its high rates it is entirely unaccepted,
Either they modernize and invest, or when their regular elderly guests die, they'll go under.
A typical hotel living off past glories.
The owners need to be told that if they want to charge like a luxury hotel, they have to provide service as such, to begin with.

If you’ve ever wondered what a hotel looks like after 49 years of zero investment, welcome to the Quisisana. It’s not so much a five-star hotel as it is a living, wheezing museum of bad taste and bad management.
The furniture, fixtures, and fittings are literally collapsing around you. The “luxury” hairdryer proudly mounted on the bathroom wall looks like it was stolen from a 1983 gym locker room. At €3,000 a night for an average room, you too can enjoy the unique sensation of not wanting to touch anything in the bathroom without a hazmat suit.
During the day, the lights in the lobby are turned off, not for “atmosphere,” but because the owners are clearly running this place on a candle budget. And don’t bother asking about restaurants: the hotel doesn’t have one anymore. Yes, you read that correctly, Capri’s so-called grande dame can’t even manage a properly functioning restaurant.
The location is spectacular, the footprint enormous, the potential limitless. And yet the ownership has achieved the impossible: turning prime Capri real estate into a depressing relic. Don’t be fooled by the “tradition and authenticity” excuse. This isn’t heritage preservation—it’s stinginess dressed up as romance. If you want to see how to actually respect history while delivering modern luxury, look at Belmond Caruso or Le Sirenuse.

The truth? The Quisisana is being kept alive by the same loyal clientele who don’t know any better—average age, 75. The hotel will die when they do, unless someone with an ounce of hospitality knowledge intervenes.

Until then, this place is nothing more than a ghost of glory past, running on dusty chandeliers, broken fixtures, and the fumes of Capri’s name.

Let’s not be ridiculous – this hotel is nowhere near the standard of other Leading Hotels of the World!!! I had issues particularly with the ladies at reservations, who were frankly rude and unprofessional. I repeatedly asked to speak with the manager, Mr Antonio D’Alisa, but never received a response despite several follow-ups. Is this really how a returning guest should be treated? Or the level of service one expects from a five-star hotel? The style is dated – even slightly tacky – and they simply do not deserve to be part of such a prestigious hotel programme. So if you’re used to top standards, avoid! I will also be sharing this feedback with Leading Hotels of the World directly. In line with the most basic principles of top-level hospitality, not being given the opportunity to speak with the manager is entirely unacceptable

Terrible experience with the reservations team. I asked multiple times to speak with the manager Antonio D’Alisa, but was never allowed. They refused also to share his email address. As a returning customer who has also organised a business event with over 250 guests at the property, this is both unacceptable and unbelievable. It’s hard to believe they are members of The Leading Hotels of the World — I have never experienced such terrible service at any other hotel in the group.