Aethos Monterosa

[Rude, incompetent, unhelpful staff]
My friend and I recently had the misfortune of dining at the Summit, a restaurant within the supposedly luxurious Aethos Monterosa Hotel. What should have been a delightful evening turned into an utter nightmare, culminating in an experience that epitomises incompetence and neglect on the part of the hotel staff.

As we concluded our meal and attempted to leave the premises, we were confronted with the harsh reality of the hotel's disregard for basic safety measures. Despite the surrounding Champoluc/Monterosa area having made diligent preparations for the snow, including plowing roads and spreading salt, the Aethos Monterosa Hotel had evidently chosen to forsake such responsibilities.

The steep driveway leading to the main road was encased in ice and snow, rendering it virtually impassable. When we sought assistance from the reception, our hopes were swiftly dashed by the dismissive attitude of the male receptionist. He callously informed us that there was nothing the hotel could do, citing the unavailability of salt and equipment locked away in a storage facility inaccessible to anyone but a departed staff member.

His lack of empathy was astounding as he instructed us to abandon our car—an insane proposition considering we resided in another village with no alternative means of transportation. When we implored him to at least provide a shovel, his refusal was met with further indignation as he retreated back into the hotel, leaving us stranded in the biting cold.

After an agonising wait, during which our pleas for assistance fell on deaf ears, two other staff members begrudgingly emerged, offering token gestures of aid that bordered on farcical. Their ill-equipped attire and feeble attempts to push our car up the icy incline only served to highlight the utter incompetence and apathy that pervaded the hotel's staff.

In the end, it was only through our own resourcefulness, and the use of a chain, that we were able to extricate ourselves from the predicament in which the hotel's negligence had ensnared us. The entire ordeal was a disgraceful display of ineptitude and disregard for guest well-being, leaving an indelible stain on what purported to be a five-star establishment.

I can only caution others against patronising the Aethos Monterosa Hotel. From the appalling lack of preparedness for inclement weather to the disdainful treatment meted out by the staff, every aspect of our stay reeked of incompetence and disrespect.

Save yourself the agony and seek accommodations elsewhere—anywhere but here!

Visited the hotel's restaurant and bar with family; didn't stay overnight.
Encountered extremely poor service - had to practically chase down the bartender for attention.
The restaurant gave off an unwelcoming vibe, making it seem like you're bothering them, not being their guest. Food quality was subpar; dishes were dry, and some were overcooked. We initially considered staying at the hotel next year but will definitely reconsider after this experience.