Federico II Palace Hotel in Enna

This may have been a nice place some 50 years ago. Now it falls apart: dusty rooms, worn out curtains, creaky furniture out of a 1970 movie or older. Relatively modern elevators seem to have been the only investment in a long time. These take you to a “Spa” but there was no way to access the pool: some attendant rudely turned potential patrons away, demanding a change of clothes merely to look at the pool….. In the lugubrious restaurant crowded with a group of noisy road builders and an other gathering, the food was mediocre - cold rice undercooked for instance - despite the efforts of some nice waiters. I actually felt sorry for the staff: except for the pool guy, they were all nice people, trying to do well but facing a hopeless challenge in this gloomy outfit. Stay away from this place if you can

Would have given this 4 stars if it hadn’t been for part of the service. We tried to get a drink before dinner. The so called bartender irefused to put mixed drinks, wine and beer into glasses, instead he handed out plastic cups. He was rude, refused to communicate and was unfamiliar with payment system. The very nice receptionist was trying to help but he was unsuccessful. In the meantime the manager was sitting in an open office behind him and couldn’t be bothered. Apparently they don’t need the income from a larger group. The dinner service was perfectly orchestrated and the food was good. Nice rooms. Maybe they can change management so it’s better run.

The staff was not well trained and therefore unefficient.