Hotel Tonnara Trabia

The hotel is very old, the breakfast is very poor. The rooms are very dated(like in the early 80s) and the toilet is the worst part. The service is no customer friendly, we were charged 10 euros for two extra towels. The AC was making an annoying noise 24/7. For sure it's not a 4 star hotel, the prices need to get decreased.

Sadly but i have to do this mark. If the proce for a night was 80€ then okay, but for 130€ you expect that the room is comfortable, that it is clean, and that it does not smell after mold...they were kind enough to change us a room, but still. It seem like managment of the hotel is not okay, also the rooms are old..

Rented a room at this hotel for a long weekend with my fiancée. On the first night we came to our room in the evening. We could immediately hear loud music. We soon found out that our “seaside” room that we paid extra for was right outside a terrace where the venue was holding a wedding. The dance floor was right outside our room. The party went well past 1am. Such a huge disappointment. No rest. No peace. Just loud DJ music on a night where all we wanted to do was rest. All the concierge could tell me was “I’m sorry” and that the “music would be done soon.” Too little, far too late. I would not recommend this place to anyone UNLESS your wedding party buys out all the seaside rooms…and you don’t want sleep until 2am.

Its not like pictures, must be taken many years ago. Beach was dirty and not like pictures. Room a bit old, smell in bathroom. Indoor pool is closed, only open in winter. Outside pool was dirty area, sunbeds need to be cleaned, they close outside area 18.
To get to parking, you need to cross a busy road and walk a little. Need to take out suitcases down at hotel. Breakfast was another thing, there was a bus with a lot of people, they ete early, but hotel did not put out new food. Plates was empty everywhere, and only some bread left. After 30 minute i left, still no one come with more food, fruit, or anything. So make sure you dont stay there when there is a bus load with people.
Restaurant in evening was very nice and food was really good.

Location is nice but that’s about all this hotel has for itself.
They literally are by a wedding venue, and yet they don’t have an iron, absolutely unacceptable, and the personnel is not helpful in any way shape or form.
Breakfast was also very uneventful.

Shameful service. They are next to a wedding venue and we asked for an iron to iron a shirt for the wedding we were attending. They claim that they don’t have an iron. What sort of hotel does not have one single iron. They told us we were too late for the laundry service to iron it and offered no alternative. Really unhelpful and don’t care attitude from the lady at the reception with the shoulder length curly hair.
The next morning I heard someone ask her for toothpaste and she just shook her head and said ‘no’ with the same dismissive, don’t care attitude. Could have suggested where the nearest shop was at the very least.
Breakfast was a shame.
The rooms are outdated and don’t have tea/coffee or water.

To the hotel: Just sort yourself out, buy some irons, get the basic amenities. Change your attitude.

To potential guest: avoid!

Disclaimer: this is my first negative review of a business but felt responsible to do so.

We stayed here for a wedding at the castle next door. The bad reviews are completely warranted.

Our original room on the ground floor was horrendous. Horrible room- cracked walls, mold in shower, spiders, smelled like piss, sink did not drain, and we even found a cockroach on the second day. Prior to finding the cockroach on the second day, we asked the young blonde receptionist for help with the sink as it was not draining and she was dismissive, rude, and extremely unhelpful. She stated she would try to send someone to look at it in ten minutes and they never came (we were in the room for 2 hours). She further offered no help when we asked for an iron. Simply said all the irons were checked out and there was nothing they can do. We eventually had to unclog the sink ourselves which is unacceptable. It was only until we found the cockroach that they allowed us to switch rooms.

Overall, the hotel is outdated and understaffed. The restaurant is decent and the pool is okay- there are more broken chairs than functional chairs. It appears some rooms are in way better condition than others. Beware if you are placed on the ground floor. Unless attending a wedding or event at the castle next door, would look for housing elsewhere.

Worst customer service experience and “hotel” stay we have ever had.