Hotel Flora

Are you sure about 4 stars?

We had a basic room (located in a smaller building of this hotel), which was very very dirty and dilapidated. It was just enough to have a look at stained bed-side lampshades (see pictures) when entering the room… Dust everywhere and an army of small ants in a corner under the window.

The shower & toilet room was a the dirtiest I've ever seen. In short - unsanitary. And pictures speak here better than words, please have a look at them...... Just looking at this shower made me sick. I was only able to wash myself using the lowest shower head intended for the feet, because it was the only part (out of 3) with more-or-less properly functioning jets. In my opinion, the shower room was never properly cleaned given that lime, fungus and dust were seen everywhere, with sticky shower cabin floor and black toilet rim.

Another surprise awaited us just before midnight when we were woken up by a terrible compressor sound outside and started to suffocate in our room. Looking outside, we saw beneath a guy armed with respirator and hose while sprinkling some stinky stuff along the walls of the building. We called the reception, where they calmly (= rudely) explained to us that a mosquito extermination was going on and it would only last for half an hour! Surprisingly, there was no advance warning given to us about this guests’ disinfection operation and we slept with the windows open. So we had a health disorder and could not sleep half of night ....

Finally, it was not possible to make a claim to the hotel administrator, because she/he was not at work at the time of our check-out (10.00-11 a.m).

So it's the worst our impression from Frescati, definitely we are not going to visit this disinfected hotel again.

We had a basic room (located in a smaller building of this hotel), which was very very dirty and dilapidated. It was just enough to have a look at stained bed-side lampshades (see pictures) when entering the room… Dust everywhere and an army of small ants in a corner under the window. The shower & toilet room was a the dirtiest I've ever seen. In short - unsanitary. And pictures speak here better than words, please have a look at them...... Just looking at this shower made me sick. I was only able to wash myself using the lowest shower head intended for the feet, because it was the only part (out of 3) with more-or-less properly functioning jets. In my opinion, the shower room was never properly cleaned given that lime, fungus and dust were seen everywhere, with sticky shower cabin floor and black toilet rim. Another surprise awaited us just before midnight when we were woken up by a terrible compressor sound outside and started to suffocate in our room. Looking outside, we saw beneath a guy armed with respirator and hose while sprinkling some stinky stuff along the walls of the building. We called the reception, where they calmly (= rudely) explained to us that a mosquito extermination was going on and it would only last for half an hour! Surprisingly, there was no advance warning given to us about this guests’ disinfection operation and we slept with the windows open. So we had a health disorder and could not sleep half of night .... Finally, it was not possible to make a claim to the hotel administrator, because she/he was not at work at the time of our check-out (10.00-11 a.m). So it's the worst our impression from Frescati, definitely we are not going to visit this disinfected hotel again.

We only stayed two nights at the Flora hotel but it was also a lot for the service we received. We had booked a junior suite with a hydromassage tub but we found ourselves in a triple/family room with a shower and windows that couldn't be opened because in front of it there was a TV cabinet, an armchair and a desk. The TV only worked with Sky and was so dated that it didn't keep the channel programming, and you were forced to reprogram every time you changed channels. In the hotel fridge upon our arrival we didn't even find a bottle of water (there were 3 of us in the room). We waited the next day to understand if it was just an oversight.... but nothing. They cleaned the room superficially but not they replenished nothing. There was also a kettle in the room to prepare hot drinks, a pity that there weren't even the chopsticks to stir the sugar in the two limited tea bags they had left. But the most serious thing was the bathroom drain that didn't take in any water. We reported it twice but nothing. We couldn't go to the bathroom because you couldn't flush the toilet! Bottom line, we preferred to bring forward the departure by a few hours to finally get home and use the toilets! At the time of payment and reporting, the receptionist, who was not at fault, did not even call the manager, not for a discount which was obvious from our point of view, but at least for an official apology. We are sorry to say that the service is not 4 star, we will not recommend it and we will not return.

It's a fancy, well smelling exterior - but that's all. Rooms are not at all close to pictures and are noisy from old fans. Not to mention there are wires with sketcky electrical installations hanging over the room and bed. It says the hotel has wifi but it's in theory. I reality the wifi is terrible and not working. In annex the reach is one small dot and disconnecting all the time. Free parking as promised. No possibilites for café or other refreshments. Breakfast 24 euro extra for two perons. I would not recommend this to anyone and will choose another hotel next time.