Hotel Giardino D'Europa in Rome

My experience at Giardino D Europe was very poor. The hotel is old and unclean. Room service did not clean my room for a week despite multiple requests, and the sheets were only changed after several reminders. Staff didn’t speak English, which made communication difficult. Towels were reused unless left on the floor. The bathroom was outdated, the tiny shower was uncomfortable, and the AC barely worked. The hotel is far from central Rome and located in an industrial area surrounded by car dumps. No proper transportation options except an airport shuttle, and the staff wasn’t helpful with tourist info. The driveway was unpaved and there was no ramp or assistance for luggage. My room faced the garden, but my friend’s room looked into a junkyard. The pool is nothing like the photos-tiny and not usable. The only good part was the breakfast and the kind waitress. Overall: Not recommended unless you need a basic overnight stop with very low expectations.

Dear Perla,,
That said, I’d like to clarify a few points based on my personal experience during my stay.
When I asked the front desk about transportation—whether a shuttle or a taxi- I was told the shuttle service was available only to the airport. If the shuttle also goes to the metro station, that was never communicated to me. Clear and proactive communication at check-in would have been extremely helpful and made my stay more convenient.
Regarding the towels: I travel often and have stayed in many hotels across various categories. I’ve never encountered a policy where used towels left on a bed or chair are simply rehung instead of replaced. Hospitality standards should prioritize guest comfort and hygiene, regardless of where the towel is placed.
As for the location, I understand it’s not in the city center, and I don’t expect a 4 or 5-star experience. However, the surrounding industrial area with car dumps and mechanic shops does affect the overall impression and experience. This should be communicated more transparently in your listings-especially when the price point is comparable to centrally located or higher-star accommodations. As a tourist, I rely on clear and honest descriptions before booking.
I did raise my concerns during the stay, but unfortunately, they were either not resolved or required multiple follow-ups.
I stand by my review- it’s an honest reflection of my experience. Rather than responding defensively to every detail, I’d encourage you to put that energy into improving guest service, communication, and clarity around your offerings. That’s where long-term guest satisfaction and loyalty are built.
I hope you take this as constructive feedback.

Unfortunately, my stay at this hotel was very disappointing. The only positive aspect I can mention is that the beds were comfortable — beyond that, everything else fell short of expectations.

One of the main reasons I chose this hotel was the advertised pool, which was supposed to be available starting in May. However, it was completely out of service during my visit, with no explanation or warning. The entire exterior of the hotel looked neglected and quite dirty, giving the place an abandoned feel.

The service was equally poor. When we asked the staff for directions and local recommendations, they were unhelpful and seemed uninterested in assisting us.

Overall, I would not recommend this hotel and will certainly not be returning.

The hotel is not clean and the walls are dirty, dust all over the room ! Walls are broken and one of the room number 16 smells so badly because of the smoke scent!

This is the WORST hotel you could ever live in Italy. The hotel is terrible. The facilities do not work, they do not have a lift for my disabled cousin, she cannot walk the stairs. The staff are Incredibly rude and offered zero help. The food is whack, the swimming pool doesn’t work and hasn’t been apparently for months but they disclosed this. They refused to offer refund. If you love your life do not book this rubbish hotel !!! Save your money and go elsewhere. 0 stars.