Novotel Genova City

I have been in this hotel but, it disappeared my watch £800. How the cleaners went inside when I haven't ask for .
I get there and was all cain of organised but guess what my watch wasn't in there and I was so in a hurry that I thought i may put all ready in my back.
So I just packing the rest. when I get to the airport I check my 2 backs I had and wasn't there.
I back to london and I had to work that night because I am club manger so I call early on Monday and they saying they will ask the governant and they will call me back., now I call back and they told me again they will ask the Governant . What that's it means??? Is pass 2 weeks that Im waiting they phone call and they never returned the phone call to me .and it can not disappeared because the only plaice i sleep and i take my staff it was In The hotel no where else.
And I see my watch on top of the table day before becouse i was planing to go to the sea side and i decide not to take with me . So literally it disappeared from the hotel.
I have no demential problems I now what did i do and for sure someone from the hotel has my watch.

Hotel does not meet any cleaning basics.
Rooms are no smoking, but guests does not respect it, so, they smells realy bad.
The bed clothes were dirty and we could not change them due to insuficient number of employees to support us.

Very friendly receptionist.
Parking is extremly narrow, nearly not enough space even for average sized car.
Room has Netflix, Amazon Prime, ... but it does not work.
There is a possibility to load an EV, but you have to install an app on your smartphone.
There is a pool. But it ist very small and extremly noisy (traffic noise from the street)

I stayed 4 nights at this hotel on a duty trip.
Prices are huge (162 eur/night w/o breakfast), respect to quality offered for a 4 star hotel.Main cons:
- Extremely worn towels foto
- Moldy ceiling foto
- Shower sewer issues by flooding the bath if careless
- lights nonfunctional in hall, coffee area and a bed lamp
- fridge broken, but replaced
- old stuff refurbished by simply repainting furniture, doors in black or dark green with visible stains on other items
- lack of guest slippers, bathrobe and shoe polish kit
The only good points are an OK buffet breakfast and a huge screen TV, that's all. Swimming pool is only outdoors, hence closed this time.
Staff is OK, but only a lady passed my message with the fridge so got another within 2 days
Avoid this accommodation if other options
Paying such a high rate I give only 1 star to Novotel Genova

It's a shame for ACCOR brand