Falkensteiner Residences Jesolo in Lido di Jesolo

We recently stayed in a suite at Falkensteiner Jesolo for a couple of nights. At over €1,500 per night, you’d expect something close to ultra-luxury. What we got was… mostly just ultra-expensive.

Let’s start with the positives:
- The pools are excellent — clean, attractive, and well-managed.
- The poolside staff are attentive and friendly. Honestly, the only area where service felt truly 5-star.

Now, everything else:
- The suite itself? Spacious, yes — but that’s where the luxury ends. No special amenities, no welcome extras. Just a bigger room with basic fittings.
- Vanity kits aren’t refilled, even after multiple nights.
- Turn-down service is hit-or-miss — one night they showed up to close the curtains; the next, no one came at all.
- We found a wet and dirty towel among the supposedly clean ones under the sink. For this price point, that’s inexcusable.

The restaurant (half board) experience felt like a low-effort afterthought:
- Chaotic service — we had to ask three times to get a menu.
- Buffet is overloaded with sweets but lacking real food.
- Simple Italian dishes are okay, but anything remotely complex is dry and unbalanced.
- Let’s not talk about fine dining — it simply doesn’t exist here.

Then there’s the pricing:
- €8 for 5cl of the cheapest Port, which retails at €9 for the whole bottle.
- Water is complimentary only on the first night. After that, it’s charged — even in a suite. A small touch, but revealing.

Overall, Falkensteiner Jesolo looks the part in photos, and the pool area lives up to it. But beneath the surface, there’s a lack of attention to detail, inconsistent service, and a serious disconnect between price and experience.

We left with the feeling that this is a hotel where you pay for the illusion of luxury, not the reality of it.

The food service at the hotel is very inconvenient. There is a very small selection in the buffet for a 5-star restaurant. Water is served for a fee, €5. Imagine you come for breakfast or dinner, which is included in the cost of your room, priced at €1500 per night, and they tell you that water here is charged. I don’t mind paying €5, but this is not something a hotel of this level should be making money on. Not to mention that their menu has only 2-3 dishes available for dinner or breakfast, everything else is for an additional fee. Additionally, orders take 30-40 minutes to be served.