NH Siena

Before I start this review, I want to say that the staff in NH Siena has been top tier. I think they did the best that they could. And while going through this review, you'll understand why we went through so many staff members.

When arriving to the hotel and waiting until 3 PM check in, the first staff member already gave us a run down of places to visit with a map, and things that the hotel offers (most hotel places should take note of this, its extremely helpful). And when we finally got to our room that's why the review is low.

1. We went to a room that only had 1 night stand. The lights by the lightstand was broken with an exposed wire. The walls were stained (this is making NYC hotels look like luxury).

2. We took it up with the staff, and one of them offered us a 2 different rooms and we can pick. My partner chose one of them and we were about to unpack until she went to the bathroom. It had a moldy heavy smell that may / may not affected my asthma.

3. Went back again and we went through their manager and he was helping us to get a different room. It's odd how you pay for one thing on the website but the rooms vary from what you pay for. We managed to settle down but then we ran into another issue fter.

4. This is for business folks. If you do not need to do anything besides casual email check in, This will not affect you. My partner does live calls on zoom and she could not maintain a connection because of how poor the internet is (less than 4 mbps?). We asked the hotel (which is featured on their site) how to pay for the upgraded one, guess what? It doesn't even exist. They promote, once again, a product that is not featured in the hotel. This is what lead us the check out before the weekend was over and lose our money for our 9 day stay because we couldn't work there.

5. The last straw for me was when I was showering. When I was 10 minutes in, the shower because to spurt out brown water. It seemed like dirt and rust smell? I felt so gross and luckily only happened once but was not comfortable anymore.

These were my gripes about the hotel itself. The staff I feel did the best that they could with the poor conditions of the hotel. With that I can commend them. I wished there were more staff folks like them in other hotels. In our Europe trip of multiple countries and cities, this was the worst hotel experience we had. We had to go order an airbnb with proper water, and internet to get basic needs.

Besides that, it's great in location lmao. It's 10 minutes away from everything you need and I felt safe walking around there at 2 am (I cannot say the same for Florence).

Quite disappointed with the service from NH Siena. We have booked a block of rooms for our wedding in June 2025 for our guests to book via a link with them for a discounted rate. This link is not working and we have chased the NH team multiple times over the past month and they have not responded at all.
Unfortunately have not stayed in the hotel, but would not recommend them for their reliability.