Villa Ermellina Siena, a Tribute Portfolio Hotel in Siena

COLD The title of my review at this hotel is COLD. The room was cold, the coffee was cold, there was no hot water to shower, it too was, you guess it, COLD! I don’t write reviews very often. The experience has to be top notch or pretty bad to get me to write a review. Our experience at Hotel Garden was unfortunately the latter. It was a chilly, rainy afternoon when we arrived in early October. Our room was cold, we tried turning on the heat but weren’t successful. My husband went to the front desk to ask about the heat and he was told there is no heat available until November. We slept fully clothed with coats! The linens smelled like urine and the bed was hard as a rock. Meanwhile, I should mention, we supposedly had been upgraded to a better room as per our travel agent, not sure what the upgrade got us, God help us if we were in a lesser quality room. There was no hot water to shower, and at breakfast, the coffee was also cold, lukewarm warm at best. I didn’t think the location was ideal, would have preferred to be closer to the city center. Overall this is at best a three star hotel, I would not choose this if visiting Siena.

I would not give them even zero star, the water was always cold, I could not take a shower. The sink doesn’t discharge the water for both sink and shower box. The breakfast was not fresh at all. I think these are the reasons they ask money in advance so you can not complain afterwards👎👎👎

I didn't want to comment, nothing to say, it's a Chinese one-star standard, except for the breakfast, it's ok