Hilton Kota Kinabalu

Thoroughly enjoyed this place and would stay again. The staff were welcoming and nothing was too much trouble even from the weirdest requests - they were eager to please. The suite rooms were amazing and lots of space. The tea bar was an absolute delight and so was the lounge. The food was delicious and freshly made even down to the juice where it is juiced made to order. The food were exquisite and beautifully presented. The spa and gym facilities were great - all it needs now is a 24h access! Highly recommend this place. It’s less that 15 minutes from the airport and right in the heart of town.

For rooms I'm not really sure but I'm certain that it's good based on the number of guest coming. I review based on my working experience there as part-time kitchen assistant. I would say that the working environment is very2 good and the management is also good. The service crews are excellent in satisfying the customer. The chefs are also knowledgeable when it comes to food from many cuisines. A good place to stay and work.
In terms of location also very strategic, it's very near to tourist attraction place (Gaya Street), also shopping malls are just few kilometres away so yea very accessible.

5 star hotel located near CBD however without much of a sea view.

Good facilities and service, the event team were quite good as we had a few event there.

There is a chic bar located at the back and a rooftop bar/restaurant as well apart from the usual swimming pool & gym.

Had such an amazing stay here and everyone was extremely nice. The breakfast was amazing, by far one of the best that I have ever had. I got upgraded to a nice one bedroom suite, which really blew my mind by how big it was. Overall my entire stay was AMAZING and i will definitely be coming back to this hotel next time I visit KK!

I have stayed at this hotel for two nights in September 2022, and I had a wonderful experience.

The staff went above and beyond to make my stay comfortable and memorable.

One particular event stood out to me - on the day of my departure, I had an early morning flight and needed to leave the hotel before the breakfast service started.

However, the staff at the hotel were incredibly thoughtful and arranged for a morning cab to take me to the airport and even packed breakfast for me to take with me.

It was an unexpected and appreciated gesture that made my departure so much smoother.

Aside from the exceptional service, the hotel itself was very comfortable and clean. The room was spacious and well-appointed, with all the amenities I needed for a pleasant stay. The location was also convenient, with easy access to nearby attractions and transportation.

Overall, I highly recommend this hotel for anyone looking for a comfortable and welcoming place to stay.

The staff's attention to detail and willingness to go above and beyond for guests truly sets it apart from other hotels.

I would definitely stay here again in the future.

A small feedback to make it perfect will be:

staffs probably have good heart but they are generally less friendly by their gesture/tone and less expressive compared to other similar hotel, including Hilton KL.

Stayed here two nights in the king executive room. Left over room service items from previous guest were left outside my room when I arrived at the room. The room allocated to me has two adjoining doors to next rooms on both sides. There were two attempts by one of the neighbour to open the adjoining door and the these doors have very poor sound proofing. Lounge service was excellence although there is room for improvement in food quality. Breakfast spread was ok. There is no private check-in for executive lounge guests. On the positive side, Nigel at concierge is very attentive to the needs of guests.

Went for a short trip and stayed there for 3 nights.

The service is good and the location itself is well placed with a few local restaurant nearby and convenient store. Shopping plaza are few minutes drive away as well.

The room is space and comfy. All basic utilities are provided in the hotel as well.

I would have given a 5 stars if not the room given this stay. The family room appears not occupied for a while and smell. Little attentive to details where only 2 towel replenished given it is family room. Overall, like the hotel, the breakfast and service is great!