The Location Hotel in Belgrade

​We recently stayed at this 4-star hotel for 5 days and were unfortunately hugely disappointed, particularly given the advertised star level.

​Severe Hygiene Issues (The Main Frustration)
​The biggest source of frustration was the abominable state of the hygiene.
• ​Dirty Jacuzzi/Bath: The jacuzzi was visibly dirty upon arrival. Although we complained immediately, we did not dare to use it, even after the 'cleaning attempt'.
• ​Insufficient Room Cleaning: The room was dusty and not properly cleaned. Following a complaint, we requested a second clean. Unfortunately, the result was barely better: thick dust and dirt were everywhere in the corners and bed.
• ​Cleaner's Reaction: The cleaner claimed she had cleaned it 'really well' and did not take our rightful criticism seriously, which we found extremely unprofessional.
​Maintenance and Quality of Linens
​The maintenance and quality of the textiles were also substandard:
• ​Stained Towels: The towels we initially received had stains.
• ​Damaged Linens: After asking for new towels, one of the pillowcases had a large hole.
• ​Damaged Furniture: The small sofa in the room had visible damage, including a hole from a cigarette) and an unexplained white stain.

​Poor Complaint Handling
​The complaint process was incredibly slow and frustrating:
• ​Slow Response: Due to the unusable jacuzzi, we immediately requested a partial refund. This process was agonizingly slow. We had to ask for the status every single day for four days.
• ​Under Duress: We only received an answer after we stated we would contact the manager ourselves. Given we only stayed 5 days, this was an unacceptably long reaction time.
• ​Late Compensation: The offered compensation (the price difference of the room and a free minibar) came far too late to salvage our stay.

​Customer Service
​Upon checkout, we were not asked how our stay was. We simply received a blunt 'bye', which further confirmed the indifference of the staff.

​Positive: The only consolation was the hotel's excellent location.

​Conclusion:
This hotel absolutely does not meet the standards of a 4-star establishment, considering the serious hygiene deficiencies, poor maintenance, and slow/unprofessional handling of complaints. We strongly advise against staying here.

Decent location although at the bottom of a hill. Bed was ok. That's the good. Now the bad.. the staff didn't clean my room at all during my stay. Hot water only in 5 minutes blocks. There is no wifi in the rooms further away from the reception so don't stay in any rooms beginning with C and my aircon did not work. It's too loud to open the window. Wasn't impressed.

Hotel did not clean my room not even once. service below 0