Hotel Garden in Pristina

Save your money and go somewhere else. Definitely not worth the price. I have been coming here for four years and have had pleasant experience until this year. We contacted the hotel to book two rooms and we asked about the pool rules in advance. We were told that we couldn’t bring anyone under 21 at the pool since it’s a Saturday. We left someone behind to obey the rules, only to go and see multiple kids running around the pool with their floaties. We were assured that hotel guests will have their reserved space at the pool and when we went, a group of four was accomodated in only two pool beds. Furthermore, when we went to park, the valet directed us to park outside the premises because there was no parking space available due to outside guests coming for the pool. We had to carry our belongings in the heat from where we parked with no help from the valet. The service at the pool was also bad. This is definitely not worth 5 stars like they claim. The only thing worth it is the breakfast. Do yourself a favor and go somewhere else where the service is up to par with the star rating of the hotel and the pricing. Bad service and attitude from the front desks ladies as well.

Very disappointed with the service here. We were told that the pool was 21+ on the weekends, only to come here and see little kids screaming all over. We ended up not taking a 18yo with us because we were told different. If we are paying 150€ and more a night we expect better service and accurate information.