Mercure Koh Chang Hideaway Mini-hotel
Rooms and prices
Description
Good quality of service, pleasant grounds, comfortable rooms. Recommended for couples, ideal for a relaxing stay.
Built: 2007
Restored: 2013
Location: 315 km from Bangkok airport, 98 km from the airport of Trat, about 200 km from Pattaya city on the West coast of Koh Chang, AO Bai LAN.
Consists of two - and three-storey buildings and villas.
96 rooms decorated in a modern style with a touch of Thai decor.
Total area: 27 200 m2.
Beach: own, sandy (pronounced tides), the beach is 30 m from the hotel (1 coastline). On the beach umbrellas, deck chairs, towels: free of charge.
We accept credit cards: Visa, Master Card.
Deposit on the arrival day!
On the hotel territory: 1 restaurant, 2 bar, 2 conference halls (to 200 persons), 2 outdoor pools, SPA, Laundry, business centre, wireless Internet access in lobby (free)
Attractions: for a fee sauna, massage paid, free gym, volleyball at the beach free, non-motorized water sports free
For children: children's pool: Yes, crib: on request, Babysitting service: on request, children's clubs: 1
"Located within the Bailand Bay district of Koh Chang, our property offers compact rooms that feature an individual climate control, writing table and a private terrace. Enjoy a beautiful view of the ocean from your room as well, which further includes a shower, spa bathtub and toiletries. Outdoor features include a swimming pool with waterfalls as well as a poolside bar. There are fitness classes and a gym available for those who are seeking."
The distance to the nearest airport is 98 km.
Policies and conditions
- Child Policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of THB 1,000.00 (approx. US$30.74) is charged. This property accepts cash The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service Animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: UnionPay, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Computer
- Air conditioning
- 24-hour reception
- Smoke-free property
- Newspapers
- Ticket assistance
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Non-smoking rooms
- Room service
- Fridge
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Kettle
- Free Wi-Fi
- Shuttle
- Airport transportation
- English
- Tour assistance
- Billiards
- Karaoke
- Hiking
- Sun Deck
- Parking
- Swimming pool
- Outdoor pool
- Private beach
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Diving
- Snorkelling
- Fitness facilities
- Gym
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children swimming pool
- Pets Not Allowed
- Extra decontamination measures
- Contactless check-in and/or check-out
- Additional measures against COVID-19
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 110 m. It takes 2 minutes To the beach!
Street view
Video: Review Mercure Koh Chang Hideaway Deluxe Room Ocean View | Easing Covid 19 |
Map
Reviews
Positives:
Staff are friendly and helpful
Rooms are nice and clean
Breakfast is great
Quiet location
Private beach
Negatives:
Advertised activities are NOT AVAILABLE:
No Kayaking (see photos)
No Paddleboards (see photos)
Outdoor Spa closed (see photos)
The advertised Sauna is only available in a Spa package (Starts at 3100 baht for 3 hours)
Bar closed
So basically the place is running with skeleton staff with many of the advertised things being unavailable, these things are not explained when booking nor are they explained when checking in. You only find out when you want to use them.
i.e.
Plan to spend a day kayaking or paddleboarding the local beaches? Too bad, not happening.
Plan to spend the night at the bar?
Unlucky, you'll need to make other arrangements.
Plan to spend the day in the Spa?
No, think again, you'll need to go elsewhere for that or pay 3100 baht to use a Spa service.
I realize it's low season but you should really tell people that certain activities/amenities are not available during low season.
If the advertised activities/amenities were available I'd give it 5 stars, as it is I feel misled and cannot in good conscience recommend this place to anyone.
Overall: Bitterly disappointed, I hold the Accor group to a higher standard. Let down tremendously.
The Hotel obviously doesn't care about its customers, look at the negative reviews and look at the Standard response they "cut and paste" into their response, basically "Sorry, we're not sorry, thanks for your money sucker, please come again and we can do it to you again"
Mercure Quality Guarantee? Not worth the paper it's printed on!
The location is quiet and private, the room was spacious and clean, and the staff were friendly and attentive.
Breakfast with an ocean view—good food always tastes better when paired with a great view.
Overall, it’s the perfect place to escape work and recharge… unless you’re a hotel reviewer, in which case, you’re technically still working. 😅
The rooms in separate houses are spacious and bright.
The location is not very suitable for swimming, because the bottom of the bay is not the best. But there are plenty of other beaches nearby.
At a distance from the hotel there is a wonderful cozy family cafe, which creates an excellent addition to this paradise.
One major downside was the jacuzzi, which had a bubble function that wasn’t working. The shower was also frustrating, as the water heater didn’t function properly, giving only very hot or very cold water with no in-between. On the second day, we faced low water pressure, and the heater stopped working altogether. Despite informing the staff in the late morning and returning in the afternoon, the problem was still not fixed. It seemed like the front desk and the maintenance team didn’t communicate well, which was disappointing.
As for the breakfast, it was just okay—nothing special but decent enough.
That said, one good point is that the price is reasonable compared to other hotels on the island. If they can improve their maintenance and service, this place could be a much better choice.
Frequently asked questions about Mercure Koh Chang Hideaway
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from to the nearest beach?
It takes 2 minutes to reach to the nearest beach.
What are the check-in and check-out times at ?
Check-in at is possible from 15:00, check-out is until 12:00.
Does Mercure Koh Chang Hideaway have a swimming pool?
Yes, Mercure Koh Chang Hideaway has a pool.
Are pets allowed at Mercure Koh Chang Hideaway?
No, pets are not allowed at Mercure Koh Chang Hideaway.
How to get from the closest airport to Mercure Koh Chang Hideaway?
The closest airport is Trat Airport, and it is about 1 hour 30 mins from hotel by car (45.2 km).
What is the cancellation policy for Mercure Koh Chang Hideaway?
The cancellation policy for Mercure Koh Chang Hideaway varies depending on the type of room and booking conditions.
Does Mercure Koh Chang Hideaway offer airport transfer services?
Yes, Mercure Koh Chang Hideaway offers airport transportation for guests. We suggest you call ahead to confirm details.