Mercure Koh Chang Hideaway
Rooms and prices
Description
Good quality of service, pleasant grounds, comfortable rooms. Recommended for couples, ideal for a relaxing stay.
Built: 2007
Restored: 2013
Location: 315 km from Bangkok airport, 98 km from the airport of Trat, about 200 km from Pattaya city on the West coast of Koh Chang, AO Bai LAN.
Consists of two - and three-storey buildings and villas.
96 rooms decorated in a modern style with a touch of Thai decor.
Total area: 27 200 m2.
Beach: own, sandy (pronounced tides), the beach is 30 m from the hotel (1 coastline). On the beach umbrellas, deck chairs, towels: free of charge.
We accept credit cards: Visa, Master Card.
Deposit on the arrival day!
On the hotel territory: 1 restaurant, 2 bar, 2 conference halls (to 200 persons), 2 outdoor pools, SPA, Laundry, business centre, wireless Internet access in lobby (free)
Attractions: for a fee sauna, massage paid, free gym, volleyball at the beach free, non-motorized water sports free
For children: children's pool: Yes, crib: on request, Babysitting service: on request, children's clubs: 1
The distance to the nearest airport is 98 km.
Policies and conditions
- Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Free private parking is possible on site (reservation is not needed).
- Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for THB 600 per person per night when using an available extra bed.
People 13 years old and over stay for THB 1,200 per person per night when using an available extra bed.
No cots are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - Payment options: Visa, Euro/Mastercard, No prepayment
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Computer
- Air conditioning
- 24-hour reception
- Smoke-free property
- Newspapers
- Ticket assistance
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Non-smoking rooms
- Room service
- Fridge
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Breakfast/lunch to go
- Kettle
- Free Wi-Fi
- Shuttle
- Airport transportation
- English
- Tour assistance
- Billiards
- Karaoke
- Hiking
- Sun Deck
- Parking
- Swimming pool
- Outdoor pool
- Private beach
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Diving
- Snorkelling
- Fitness facilities
- Gym
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children swimming pool
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Individually packaged food
- Additional measures against COVID-19
Street view
Video: Review Mercure Koh Chang Hideaway Deluxe Room Ocean View | Easing Covid 19 |
Map
Reviews
Other than that was a terrific experience.the rooms were lovely.
The food from restaurant was amazing.
The staff went above and beyond when I asked for something extra special for me and my girlfriend’s anniversary. Would definitely recommend and will definitely be coming back
We stayed for 3! weeks and:
Magic bed, extremely good breakfast, amazing territory, beautiful sunset.
1. house keeping at 4 pm. Why is so late?
2. we've left our sandals The North Face on the shore for 3 hours and haven't found it. When we asked reception to help us they only answered: what is your room number? We are 100% sure that cleaner found it but didn't tell us. Or was it hotels' guests?
3. Than the story with dissapearing our photo gadget repeated, but we insisted to return the find to us.
4. Jacuzzi outside isn't worjking at all
5. Massage near the pool was only 3-4 times for 3 weeks
6. Both swimming pools are too hot
7. second swimming pool has no sunbeds
8. very hard and difficult entering the sea
and important thing - all stuff are so so lazy and slow. We tried to check out for 30! minutes.
Unfortunately we dont want to stay here again.
I admire the comfortable of the bed though. Other staffs were nice and agile. But at the package price it costed, the other hotel/resort might be the better options. Overall, I am disappointed.
Pros
1) room and bathroom is big & clean. 👍👍👍(Jacuzzi inside the bathroom)
2) bed is so comfortable 👍👍👍
3) quiet
4) service staff is good 👍
5) breakfast large variety 👍👍👍
6) love their high quality shampoo and liquid soap, smells so good)👍👍👍
7) there are Starbucks bar at the beach area but limited selection of drinks.👍
Cons: only dislike is bedside plug only on 1 side. (Hopefully they will improve on this)
Overall I would come back and stay and recommend everyone to come and try it out.
Many people don't know you can go to every resort even when you do not stay there and have a drink or some food on their usually beautiful beach.
Now I have stayed here before some years ago, very luxurious nice hotel.
A bit far from the lively area but it's called the mercury hideaway for a reason.
Everything but the check in was perfect The staff need much better training at reception. Answering back as the villa was not ready 45 mins after check in. More focused on being right than apologizing and resolving the issue. I didn’t see a western manager on site, but my advice would be to train the reception staff better to be professional.
Would definitely return to the villa
Hoping for a better check in experience : )
Frequently asked questions about Mercure Koh Chang Hideaway
How much does it cost to stay at Mercure Koh Chang Hideaway?
The cost of living in Mercure Koh Chang Hideaway depends on the date, rate, number of guests etc. Enter your dates to see prices.
What are the check-in and check-out times at Mercure Koh Chang Hideaway?
Check-in at Mercure Koh Chang Hideaway is possible from 15:00, check-out is until 12:00.