El Mouradi Cap Mahdia in Mahdia

Well where do we start let’s go with the good bit as there’s only one as follows Good bit 1. Air con is very good in rooms That’s it I’m afraid shame cant leave no stars as this dump would get none. This is the worst place I’ve ever visited and lasted 24 hrs before splashing £700 and moving to Bellevue park is Sousse which is the best hotel ever been in so go there please. Bad bits as follows and wont list them all don’t want to waste any more time but do want to save people paying out for this 1. Food is worst ever seen it’s awful no choice and what there was is slops 2. Cocktails half a glass and they charge 10 dinar for them which is a shock as they are awful 3. Rooms are dated dirty and you should be ashamed 4. Staff from reception to the bar areas shockingly rude and don’t want you there Ive never been so insulted just ignore you, I was stood at reception no air con 35 degrees two hours and trying to get room and they don’t even u set stand what you are saying, by way room check in 2pm I was there 3-5pm 5. WiFi is only available if you are twenty metres from reception ridiculous 6. Safe charges another rip off and joke getting anything out of them as you need reception to use their key as well as the one you have I lasted 24 hrs please don’t bother it’s terrible and I’m a half glass full man and read the 5 start reviews which are all lies and fabricated trust me you will regret it for any price it’s shocking Hotel owner you should be ashamed of yourself for the state of the place as it could be amazing no money spent in a decade or more, staff must be on lowest wage in Tunisia as they are terrible rude and don’t care about anything Sorry didn’t have photos to add as couldn’t bring myself to take any Sell the place to someone who cares and they may make it a success

The hotel looks as if it hasn’t changed since the 1980s or 1990s. The food is acceptable, but the services are poor. I was supposed to check in at 2 PM, but we were delayed under the pretext that the rooms were still being cleaned.

After spending one night at the hotel, I had breakfast the next morning and went out for a walk in the city center. When I came back at 2 PM, the room still hadn’t been cleaned. I filed a complaint at the reception, and they just asked me to be understanding, showing no real concern. Maybe it’s because I’m a local Tunisian, while foreigners seem to be more welcomed.

The TV in the room was broken and didn’t work, and the soundproofing between rooms was very bad.

For me, I would rate it 2/10 with one star. It seems to me that the number of staff is small, and they lack speed in carrying out their work, which makes the services slow.

As for the swimming pool, it isn’t deep (2.2m) and needs steps.

Honest review; the pictures look amazing, don’t be fooled! Reception: rude staff (except one young girl) the reception staff couldn’t care less. WiFi only available in reception - all doors open so no air conditioning working! Rooms: had to change rooms due to broken shower, no water, leaking sink, however they didn’t accommodate this until after 3 nights as they claimed they were full, very dated, no fridge, terrible lumpy pillows, 1970s TV that didn’t work, I wouldn’t bother with a TV if replace them with a fridge! You can hire a fridge if wanted! No tea or coffee making facilities, no room service, no telephone - all available as stated in their brochure. Maid service shocking, seems they’re instructed to clean rooms ready for arrival and not the guests staying there - keep your towels, you will be lucky to get them returned - 4 of us constantly given 3 towels if we were lucky - one night I had to wait at reception for 45 minutes trying to get towels this went on until 8pm! Grounds: with the exception of the “vine walkway” from the hotel to the pool the grounds are not looked after. This could be beautiful - but the gardens are dry and arid, not looked after. Breakfast area: cockroach on wall - yes I know we are in Tunisia but have a sweep of your restaurant before you open for service. Told the staff and they laughed. Omelette - ordered 2 mixed and tried to order 2 plain for my children - told to go to the back of the queue as I’d already ordered 2! Very basic breakfast and weirdly no toaster or bread? Just baguettes? Main restaurant: shocking ! Dirty tables, not enough bottled water for everyone, chipped glasses and crockery, consistently running out of food, raw chicken served off the hot griddle, however the pizza man NEVER stopped - the most hardworking chef there - praise to him! Why he was working alone baffled me - there needed to be at least 2 chefs there ! Very polite hardworking chef. Melon bar was brilliant at lunchtimes, again another really busy chef ! French restaurant: (if that is what it was?) non existent - used as an area to house the beach and pool DJ - some days the music was so loud when we came off the beach we couldn’t sit and enjoy a drink before getting showered. Pool and bar area: dirty pool, dirty area around the pool and patio area, dirty tables, broken sunbeds, and the bar area left a lot to be desired, hand washed glasses but the pool bar lads worked relentlessly - another credit to the hotel - the bar lads. The poolside toilets were disgusting at times - clearly need a cleaner doing half hourly checks. Entertainment team: great lads trying their best, good fun with various games if you wanted to join in, very friendly lads. “Fatty” the tea man - very friendly, always happy singing his “we like to move it” song - another credit to the hotel. Beach: beach umbrellas falling apart but did the trick, broken sunbeds, we managed to always get nice sunbeds but only because we were up on the beach early. S

Very bad services