Muz Hotel

It took me some time to gather my thoughts after staying at this hotel in Alanya. From the outside, the hotel looks as expected for a three-star hotel. We were greeted by a friendly receptionist, and after receiving our keys, the first downside came – even though we had an all-inclusive package, Wi-Fi costs an additional $10 for 7 days (I'm not sure why it's called all-inclusive if it doesn't cover all expenses). The safe also incurs an extra charge. Since I was vacationing with my wife and baby (1 year old), we had assistance with carrying our luggage to the room. I heard the hotel was renovated in 2019, but it didn’t appear that way. (It's very important to note here that we are not demanding guests, and we didn't expect anything more from a three-star hotel other than decent accommodation, cleanliness, and proper food, as we chose the all-inclusive option to avoid worrying about meals and focus on relaxing.)

Room: Upon entering the room, the first thing we noticed was a damp patch on the wall under the air conditioning (likely because the AC drainage wasn't properly insulated), extending behind the mirror beneath the AC. The mirror under the AC was swollen and falling apart, probably due to condensation from the unit. The furniture (1x double bed, 1x standard bed, table, chairs) wasn’t of much importance, though it was quite old. The bathroom looked "OK," but it was clear that hygiene wasn’t at an acceptable level. The shower was broken, but since water was still flowing, we didn’t complain. The floor is cleaned with one mop, which isn’t rinsed as they go from room to room, and the same mop is used for both the bathroom and the room – which is absurd, so we didn’t let our son crawl on the floor. The hotel doesn’t have an elevator, but we accepted a room on the third floor because it was the only one with a sea view.

Restaurant: The ambiance was decent with a sea view, but the food was mostly mixed and recycled dishes, with few whole food options. Leftovers from breakfast were used for lunch, and lunch leftovers for dinner. The food was often oily and unappetizing. Every day they served a meat roll, which I later found out was made from sheep intestines. The only recognizable meat in seven days was chicken skewers on one occasion. Sweets were monotonous, and the only fruit available was apples, far below our expectations. We ended up buying baby food locally since the "all-inclusive" package lacked proper options for our son.
My wife had severe food poisoning, and we had to spend a full day (24 hours) in the hospital (luckily, the hospital experience was far better than the hotel). The doctor said she probably ingested bacteria from the vegetables (salad) she ate, which was washed with local water, although that water isn’t drinkable, and he advised us to avoid fruit and vegetables in the restaurant or wash them with bottled water.

Beach (the biggest disappointment): Sunbeds and umbrellas were included and always available, but we spent only two hours at the beach over seven days. The water entry was dangerous due to large rocks along Cleopatra Beach, and rough waves constantly pushed people against them. My wife cut her foot on the first day, so we avoided the beach and used the hotel pool, though sunbeds there were very limited. We were told the beach is Blue Flag-rated and home to sea turtles, but the large rocks made it nearly unusable. Other guests had similar or worse experiences, and by the last two days, I resorted to eating at Burger King to avoid food poisoning, as staying one more day would push me into suicide.

Please understand that I haven’t been to the seaside in 10 years, and it would have been enough if the beach had been decent for me not to care about anything else. However, since the beach was unusable, I had time to scrutinize everything else.

IMPORTANT:
Completely rely on the reviews on Google. I made a big mistake by starting to read them two days before the trip, and by then it was already too late.

Food selection is minimal with added flys, all inclusive is ok as long as you're not hungry out of allocated times which are amended on their brochure, there's renovations going on next door so good luck with relaxing on the beach and the entertainment is second to none with the latter being the key point.

Hotel is old needs updating, facilities are damaged I have a broken shower cubicle and a plug socket broken. The food is awful, only 2 choices chicken and some form of meat, nothing labeled so if you have allergies you have no clue, the advert said things like wi-fi and bar times when you arrive you are told you pay for WiFi and bar closes 1 hour early and your all inclusive only covers beer and wine, not local spirits as advertised ? And we were told off for having too many glasses on out table, all in all for English people it is not a good place to come as most things are an extra???
There are bad reviews of this place and I am sorry to say that they are all 100% correct. I would never come here again.

Disillusionment:
After night arrival we had to pay 80 EUR for a "better" room, otherwise it was completely on the ground floor with a view nowhere from the oldest speaker.
In the week we lost the card controlling the air conditioning from our room.
After asking at reception I described the problem of losing the card from the room, was told you lost it, it's not my problem, pay 20EUR!
I explained the difference of loss and when you lose a card from a locked room, it is still repeated Lost and it is your problem!
On the last day of our stay, although we had paid for the room until 12 pm the next day, we were asked, for a free beer, to leave the room at 10 pm, that guests with a small child would arrive. Apparently another 80 euros for a better room.
With that I salute the receptionist with pigment.
Upon returning home we discovered the loss of a few small items such as a back rehab roller, better not to look for the rest.
The food was the same over and over again, what was left from dinner was for breakfast. French fries.
We were told there was a budget problem, sorry...
The all-inclusive price included wine and beer + soft drinks.
Waiters, gentleman on the beach very helpful and nice, but what saves the bandit at the front desk?
A big disappointment and never again such a hotel.

The staff is a disaster. Only the cleaners are good and clean every day. The man at the reception wanted to cheat us for the room, first he gave us a room that was terrible, everything was dirty and disgusting. After that he asked us for 100 euros to give him to give me another better room. TERRIBLE 🤮