Espina Hotel

I had a truly disappointing stay at Espina Hotel. Halfway through my stay, I discovered ants all over my room floor. You'd expect a boutique hotel to maintain a higher standard, but clearly, that wasn't the case. After a night with the ants (they couldn’t provide any other room that night as the two available were uncleaned) the hotel finally agreed to move me to another room. However, they refused to provide any form of refund or compensation.

I understand that issues can arise, but the lack of concern or customer service from the management was shocking. No apology, no effort to make up for the inconvenience, just a brush-off. For a hotel that claims to offer a luxurious experience, they failed miserably in basic hygiene and customer care.

The hotel housekeeping was also not very good, as it seemed the only thing they would do is change sheets and towels. Floors would still have hair and dust even after they cleaned.

Save yourself the trouble and choose another hotel in Antalya. There are plenty of better options where guests are treated with respect and the rooms are actually clean!