Furkan Homes

I would like to file a complaint regarding the apartment I rented through Airbnb. The apartment advertised an elevator and showcased views from upper floors. However, the actual apartment I was given is completely different from what was advertised. It is located three steps below ground level, with a much lower ceiling height than depicted in the photos. As someone who suffers from claustrophobia, I feel trapped and confined. Additionally, there is a significant stray cat population in the apartment building, and whenever I open the door to my suite, multiple cats rush in. Unfortunately, my son has a cat allergy, and I would never have chosen this apartment if I had known it was on the ground floor, let alone below ground level. I have already complained to the owner, who is demanding an extra $120 for an upper-floor suite. This seems like a deceptive scheme, When I checked on other sites, I saw that the upper floors with two bedrooms and a good view are much cheaper than my basement.
I hope no one chooses this place

Stayed at Furkan family, an experience was terrible, the host gave us terrible apart, not which we booked, argued with us and even didn’t give a discount for such situation. We left apartment on a next day despite our plans to live there 1 week. Totally not recommend.

On arrival we were treated like we were a problem, people were rushing around trying to figure out who we were and what room we were supposed to be in as if they didn't realise we were even coming - not a great start.

The room we'd booked was listed as a "Garden Floor" room, which to anyone with common sense would translate to "Ground Floor", right? Wrong. For Furkan Homes, "Garden Floor" means "semi-basement", as the room was below ground level. The bedroom was completely underground with no windows, and the only light came in through the living room area where there was 1 window (that's 1 window in the entire apartment). I guess "Garden Floor" just sounds a lot better than "semi-basement" for advertising, because who'd want to go on holiday to beautiful sunny Turkey to stay in a room underground right?

The room also had exposed electrical wiring, damage on the wall, was damp and humid and had a smell due to that (it's underground and in rainy season, nightmare). I brought all of this to the attention of the manager, his only solution was "pay more for a better room". Nice.

We left immediately and moved to an amazing place just a 5 minutes walk away that was cheaper, bigger, higher quality and had a great host managing the place, the listing is called "amazing palace in a very nice location" on AirBnB if anyone wants to check it out.

AirBnB gave us a full refund after seeing the photos and hearing our issues with Furkan Homes after the manager refused, so at least we didn't lose any money from dealing with this at the start of our trip.