The Merlot Hotel Eskisehir

This was our 2nd stay at the hotel, the 1st one (almost 4 years ago) was good, comfortable with a good experience. However, this time, we were quite disappointed with the quality of our stay. We stayed at room 8008 (a king suite I guess). The room was outdated, which was not a big problem in terms of aesthetics but there was a water leakage in the bathroom. More, once you have a shower, there is no way that you cannot wet the toilet or the floor by design. The jacuzzi is very hard to climb up and down. The bathroom door was broken (see picture), the sink and faucet were worn down. The toilet is at a bad shape, the color black became pale which looks dirty. The bed was comfortable and clean, towels were also clean. We appreciate the efforts by the staff but that was not enough to make our stay enjoyable. If we were staying for 2 nights, we would be very unhappy to be honest. I understand that the price point is good but a suit room must be a signature room, which in this case was far from that

This was a high class place for sure. The rooms were luxurious and had all the amenities. A very modern establishment. However, I requested a non-smoking room and reminded the front desk person of that at check in. They assured me that the room was non-smoking. The room was definitely a smoking room and even had an ashtray on the table. The smell was uncomfortable for a non smoker like myself, but I was too tired to do anything about it. The area where the hotel is located had a lot of stray dogs that ran around in packs at night barking at everything and anything. The windows were not sealed so not much sleep for me.

The hotel itself was fine. It is in the city centre and very clean (in fact the cleaning staff were the friendliest and the reason this review is 3 stars and not 2). It is right next to a club, so I was kept up until midnight by the loud music. If you are looking for a quiet stay or need to conduct business, this probably isn't the best option as a result. The bed was very uncomfortable. My biggest drawback though were the reception staff who valued some guests and treated others very poorly. I noticed this happen to a few people while I waited for assistance.