Yacht Classic Hotel - Boutique Class

I recently stayed at the Yacht Classic Hotel and, unfortunately, my experience was far from pleasant. While the rooms were impeccably clean and the building itself is quite charming, these were the only highlights of my stay.

From the outset, the customer service was abysmal. After booking a couple of days in advance, I tried multiple times to contact the hotel to inquire about some details. Despite my repeated attempts via email and WhatsApp, I received no response until I had already arrived at the hotel. This lack of communication caused unnecessary stress and frustration.

Whole experience felt robotic and lacked any personal touch, making the experience feel more like a conveyor belt—just in and out with no effort to make guests feel welcome. This impersonal approach extended to the staff at the Mori Restaurant, who seemed utterly miserable. There were no smiles, and when I requested coffee in the morning, the waiter abruptly informed me that there would be an extra charge. While I don’t mind paying extra, the attitude was off-putting.

Moreover, I was puzzled by the positive reviews about the breakfast. In my opinion, it was below par with not much variety. To make matters worse, there were flies all around, sitting on the food, which was quite off-putting.

In summary, while the Yacht Classic Hotel boasts clean rooms and a nice building, the lack of decent customer service and poor overall experience outweighs these positives. When staying at a hotel, one expects to be treated nicely by the staff, and unfortunately, this was not the case here. I felt unwelcome and disappointed throughout my stay.

I'm currently a guest with my family (May 2024), this is not a hotel which you can rest at, the noise of an evening is atrocious. Also this is not a 5 star hotel, more like a 3 star. The facilities are poor, the service is sub standard, hospitality rating is 1 star. The staff do not make you feel welcome and the pool service is nonexistent. Think carefully before you book to stay here. Turkish hospitality is well below Greek standards.