Garcia Resort & Spa - Ultra All Inclusive

The hotel is not that bad location-wise, but the food at breakfast is terrible. They serve leftovers from dinner, and the other meals aren't much better. The snack bar actually has better food than the "restaurant".
Also, the swimming pools, both indoor and outdoor, were so cold that it was impossible to swim. I definitely don't recommend this place.

The Garcia Resort & Spa - A nightmare of dirt, poor hygienic standard and a really poor buffet
I would like to share my very negative experience from my stay at Garcia Resort & Spa. From start to finish it was a huge disappointment.
Cleaning: Cleaning throughout the Garcia Resort & Spa was sloppy and in some places non-existent. Our room was only cleaned superficially and there were obvious signs of sloppiness. The bathroom was not cleaned - only some towels were changed and there was an unpleasant smell of sewage.
Hygiene at the pool: It was an unpleasant experience staying at the pool. Diapers, rubbish, used glass and spilled ice lay for several days without being removed. A leaky sewer emitted an unpleasant odor that made it almost impossible to be around.
Kitchen and dining: The kitchen at the Garcia Resort & Spa was disgusting! There were leftovers in the kitchen and it was not cleaned properly - neither between meals nor during the buffet's opening hours. The food was of really poor quality and monotonous. The so-called "ala carte" restaurant was a mockery of the concept - a few chairs placed by the pool and with the same sad food as in the buffet.
The pool bar serves the worst burgers and fries we have ever tasted! (see picture)
Facilities: The training room at the Garcia Resort & Spa was worn and dirty and it was obvious that it was not maintained. The floor was full of holes, there was obvious moisture in the walls and virtually all machines should have been replaced many years ago. The stairs in the pool were loose and downright dangerous to use. Of the few showers by the pool, only a few worked. The stairs between the different levels were full of holes and missing large shards in some places, so you had to be careful not to cut your feet.
In several places by the pool there were loose and smashed tiles which could also cut your feet if you weren't careful.
Both the activity room with pool tables and their so-called Kids Club at the Garcia Resort & Spa were some of the dirtiest I have ever seen. Large stains on the carpets revealed that these had never been cleaned and there was only a single pool cue for two tables. We would never send our children to this Kids Club - it seemed more like a room they used for storage than for entertaining children and was, like everywhere else in the hotel, hygienic.
The spa at the Garcia Resort & Spa was also a disappointment and should not be called a spa. It was worn and dirty - some areas were closed off and in disrepair.
Staff and service: The staff at the Garcia Resort & Spa were not particularly service minded. We contacted the management to complain about these circumstances but he would not do anything about it!
Conclusion: I strongly advise against booking a stay at Garcia Resort & Spa. It was an unpleasant experience that far from met our expectations.

One big disappointment. The hotel presents itself online as a 5-star establishment, but in reality, it deserves just 2 stars. We booked an ultra all-inclusive stay, but not everything was included at the bar, and the drinks were terrible. The food was even worse; just thinking about it makes me feel sick. We almost never ate at the hotel and instead went to restaurants outside. The disappointment continued with the staff, most of whom didn't speak English, making it hard to communicate. There were a few exceptions, such as the friendly receptionist and the amazing pool-bar staff during lunch who were always attentive. The rooms were relatively clean except for the walls, which were smeared with dead, bloody mosquitoes. Unfortunately, as a couple, we were given only one key card, so the air conditioning didn’t work when we weren’t in the room, making it unbearable after a day at the beach. The shuttle bus to the beach ran only once at 11 AM and returned at 4 PM, so there wasn't much flexibility in beach hours. And the last thing that surprised us the most was the lunch boxes. We were told that we couldn't get a lunch box on the day of our excursion because we had already had breakfast, so we weren't entitled to it. How is that possible when we paid for ultra all-inclusive? We assumed the lunch box would be substantial. WRONG! We booked a lunch box for the next day because we were going on an early excursion. They told us it would be waiting for us at the reception. When we went to pick it up in the morning, nobody knew anything about it. We waited for 15 minutes while they sorted it out, holding up our transfer. After 15 minutes, they finally brought the lunch box, which contained 2 slices of dried, awful salami, one slice of cheese, 2 pieces of lettuce, and 2 hard, dry rolls.

Poor amenities i.e basic shower supplies like a towel is missing. Pool is closed after 7pm …. Can’t even enjoy it on a summer night. The billiards table only had two sticks… but two tables… had to share sticks with other tourists. They don’t have any entertainment, or not that i spotted anything … the lounge is nice but over night the mosquitoes ruin the option to stay outdoors after sundown or on the restaurant balcony. Food is a bit bland …. I rather eat out not at the Hotel unfortunately. Very very poorly maintained hotel. Do not book here!

Staff is not the issue the Hotel owner is clearly going bankrupt and losing in the business so they have started to fill the hotel with too many Chinese tourists ! Lots of Chinese in this hotel beware!

Only the view is nice… and the rooms pending how lucky you get… is ok. Floorboards is a plus as i stayed in a family suite.

Overall, for an apparently five star rated hotel…. It’s a big disappointment and better hotels worth your $$$ . I clearly wasted my money unfortunately.