Crystal Green Bay Resort & Spa - Ultimate All Inclusive

I was really pleased with this hotel. Polite staff, amazing beach views and brilliant waffles, specifically engin in the restaurant provided great service. The food was also good to okay standard. I do believe that there could be more variety of food but we enjoyed our meals daily. The ice cream was also really nice. I would suggest that for improvement the rooms should be a little more renovated since our bathroom handle was broken. I wasn’t satisfied with the bathroom cleaning in our room because although the rooms were cleaned daily no one ever cleaned the bathroom or provided new toilet paper when we needed it. However, the beach was clean, the pool entertainment was good esp the pink party. Thank you!

The check-in was not as smooth as it should have been. There were only two staff members working, and dozens of customers were waiting in line to check in/out. When it was our turn, check-in was completed, and we were given a room that was specifically designed for disabled people. Upon requesting a room change, as the disabled room only had shower curtains and not a glass shower cabin, we were given another room, which was also a disabled room. When we told them that we had been moved from one disabled room to another, they said we should wait until the evening to change rooms. As we couldn't stay in a room unpacked, we visited reception an hour later, and this time we had a staff member who kindly assigned us a new room, which was clean, airy, and adequate.

The food is good, and there is a good variety. They have paper cups for anyone who doesn't want to drink from plastic or glass cups.

The sea is not as clean as other places, and from my conversation with other people, we learnt that this bay was used as a fish farm in the past. This explained the fishy smell we occasionally noticed. I really recommend the owners/local authority to consider to get that sea cleaned.

The hotel is cleaned thoroughly throughout the day. We didn't have any issues with the cleanliness, but unfortunately, the rooms are not vacuumed as often leaving dust and hair floating around.

The animation team were sweet, but their manager (who also presented the shows) was often talking down to his team and the guests. He was unnecessary comments about children participating in games and then complaining about it, saying something like, "This is why I don't want children playing.", or just be plain rude towards the guests during the games when the guests didn't understand the rules and he had to explain them again. He is arrogant, moody, very rude, and unpatient,
He often told off to his team, which made us decide not to participate in his games anymore.

We stayed 6 nights but were very bored in the evenings, as you won't have anything to do after the entertainment at the amphitheatre, which lasted more or less an hour each day.

The gardeners, restaurant staff, and all workers were amazingly clean, nice, and kind at all times. That is why I've given 4 out of 5.

The other point is deducted because of the check-in issues, not so clean sea water and the head of the animation team, who acts as if he owns the place.

Great hotel especially for those with kids. The animation team make a great effort to make children have a good time. Zahra and Gamze from kids club were excellent for our daughter. The kids disco is especially entertaining. The pools are also really good. The rooms could improve, some fittings were old and broken.

Although our stay was generally pleasant, it was evident this is no longer a 5 star hotel as our tour operator advertised. Closer to 4 stars...

The GOOD:

-The room. We were given a king bend + side bed for us and our 1 year old and it was really comfortable to sleep. Big thanks to Emir and Selman who made sure our room was kept sparkling clean, tidy, and stocked almost every day. They are really nice and accommodating and they do a great job.
- Staff at bars and restaurants are very nice and friendly and they work really hard to make you comfortable. The guys at 4.8 feet bar (Ahmet and Yusuz ) are the best! They know how to mix everything you throw at them and they are great to talk to.
- The sea is awesome. Warm, clear water and very good for kids but also is deep enough to swim.
- The lady at the massage parlor( from Azerbedjan) is a breath of fresh air, she made us feel very welcomed staying here.
- The temperature is colder than Bodrum and thus more refreshing.
- Pools and waterslides are clean and nice. Lifeguards at the waterslides are very professional and friendly.

The BAD:

- Up until our last day we didn't know whether we can extend our check out since we had a late flight (23:00hrs) and a 1-year old who needs to nap. At our last day, we were almost not given the option as the front desk staff kept repeating "we don't have rooms". After insisting I talk to a manager, Selin finally came and took care of us, making sure we can use the room (of course, with pay). Thank you Selin, you made our last day great !
-Beach and sunbeds are dirty.
- Animation team does only the bare minimum to get people animated and shows are ''weak''.
- Most bar staff doesn't know how to mix basic drinks and the "Imported alcohol" they serve is cheaper versions of Baileys, Aperol, Martini, etc.
- Food is the same every day and is mostly plain or spicy.
- Breakfast is mostly bagels and eggs, has very little fruit but dinner and lunch have a lot somehow?
- People leave towels at night to book sunbeds and this is approved by staff who told us to do the same if we want a sunbed.

Lovely place, beach is sandy and clean although the sea is a bit cloudy. Not much visibility when snorkling. The food was good i thought. Grilled chicken, fish and lamb, beautiful donner meat, koftas, traditional Turkish dishes, salads and desserts but with a fussy child food wise it was a bit of a struggle to get them meals at times. The snack bar serves beef burgers, chicken burgers, a couple of different pizzas and chips mostly. The burgers could have been better but adequate to eat.
There are a lot of flies around, especially in the main restaurant and I thought a few more bug zappers around would have been better to lessen the numbers.
Nightly entertainment was fair, a circuse style performance was the best one I seen, the others were mostly dancing styles.
The barmen don't have a cocktail menu to choose from you just name what you want and they will make it (or a version of it that's passable).
The room was basic but clean with aircon, a double bed, a bunk bed, small balcony, tv with a few Turkish channels, bathroom with shower.
The staff were friendly and attentive and cleaned up regularly. A few of the staff spoke English rather well but most struggled to a degree.
The popcorn / candyfloss vendor tried to charge us over the odds on 2 popcorns. We were told by one of the waiters it was 100 Turkish lira for a popcorn (around £2.32) and he tried to charge us £10 for 2 until I said no it's 100 lira each and gave him a £5 then he suddenly said "OK no problem" and took it. I think he thought he could just make some extra on the sly as no price was displayed.
The pools were nice, waterslides were good for the kids, icecreams and waffles available near the main pool. There are 2 a-la-carte restaurants there but I didn't see these open / anyone in them.
Few big wasps flying around near the pools but they don't bother you much if you just shoo them away.
Overall a nice place and would go again but would like to see better kids food options... nicer burgers, chicken nuggets, fish fingers etc for the kids to eat and more pest control regarding the flies.

I went here summer 2023 august and it wasn’t bad the food could be better but it was still good, there were 2 waterparks one for kids and another for older kids the beach was nice, the rooms were good enough, there was an entertainment night for kids and after there was a show which was very cool & interesting other then that I recommend for a family vacation.

We arrived with low expectations as we have visited Bodrum twice before.
We were extremely surprised by the polite reception we received by the hotel staff, our room was just perfect, as we had arrived around midnight we wondered if we might be able to get some food, we needn't have worried, there is food available nearly 24 hours a day, the quality of the food was superb, on Wednesday they serve Sushi (my favourite).
Would I recommend this place?
That is a definite yes.
We will be back again next year.