Hillstone Hotel & Spa

It’s not 5 start hotel AC was not working only one water bottle no glass in room bathroom water leakage

“Worst Hotel Experience – Unsafe, Dirty, and Dishonest”

I rarely write negative reviews, but my experience at this hotel was so shocking that I feel obligated to warn others.

1. Aggressive and Threatening Staff Behavior
Upon returning to the hotel with takeaway food, I was aggressively confronted by a staff member who physically blocked me from entering with it. He then forcibly took the food from me without consent and used threatening, intimidating language. There was no sign, written policy, or notice anywhere in the hotel or during booking stating that outside food was not allowed. This behavior made me feel unsafe and violated, and is completely unacceptable in any hospitality setting.

2. Extremely Poor Hygiene and Cleanliness
The room I was given was visibly dirty. The toilet was stained, indicating it had not been properly cleaned before my arrival. There was a persistent bad smell in the bathroom, and the general upkeep of the room was far below standard.

3. Infestation of Insects and Bugs
The room was infested with mosquitoes, bugs, and even dragonflies. I had to spend most of the night trying to kill insects rather than resting. There were no mosquito nets, no bug sprays provided, and clearly no pest control measures in place. It was uncomfortable, unsanitary, and again, far from the standards any guest should expect.

This hotel is not suitable for travelers looking for safety, cleanliness, or basic respect. I would strongly advise others to avoid this place and choose a hotel that values guest well-being and hygiene. Management’s lack of accountability and the hostile behavior of staff are completely inexcusable.