Roseira Beach Resort

First of all, we wanted to visit this hotel for our own experience, we didn’t want to go by other people’s reviews, as everyone has different options etc! But we were very disappointed, I had an incident on my first night and I was sent to hospital, i had stitches. The staff were not interested and weren’t very nice about it, this was very deflating and left me feeling very uncomfortable. It wasn’t until my last day there the manager asked how I was, but all week nothing, no one came to check on me to ask how I was, I was avoided the whole time. The staff at this hotel are not nice, they hardly speak English and never smile and make you feel welcome! The food wasn’t nice at all, a few things were ok but that is it, considering it’s a 4 star I expected more! The hotel its self is stunning, the views are amazing, the pool was clean and the kids had so much fun, also the rooms were clean. The staff at this hotel are really letting it down with how rude, unfriendly and unhelpful they are!

One of the most awful and disgusting 4-star services I have ever experienced.

The staff have absolutely no understanding of personal boundaries or respect for guests.

They behave vulgarly, shout, and treat you as if you’re at the cheapest street market.

No one speaks proper English. I had to explain myself like a woodpecker 20 times in a row, wasting my energy. There was no initiative from the staff and no desire to understand the guest.

Moreover, the hotel’s internet is very poor, and on the 3rd floor it didn’t work in the room at all. I had work calls, so I went to the pool thinking the Wi-Fi would be at least somewhat better there. I was lying on a sunbed, minding my own business, in the middle of work, when a staff member passed by and distracted me with some nonsensical greetings and attempts to start meaningless small talk.

Then the Wi-Fi stopped working completely. I went to the reception full of anger because after just one day of staying there, absolutely everything irritated me — wobbly tables at breakfast, the impossibility of doing anything myself because any entrance into the dining room was immediately met with questions like “What do you want? What do you need?” Every single time, I had to waste energy on pointless conversations instead of just walking in silently to get tea.
I had to explain my purpose every single time I came in.

It felt like I wasn’t the guest — it was as if I was visiting completely uneducated people.

So I went to the reception and said: “Your Wi-Fi is terrible, nothing works. Can’t you connect a proper internet and do at least something for the guests???”

The person at the reception did not speak English and didn’t bother to take the initiative to try to understand me. Due to the lack of internet, I couldn’t even use a translator.

I told them I urgently needed the internet because I had an important call and asked them to solve the problem.

Instead, the receptionist began showing emotions, refused to provide Wi-Fi, and even told me I had to check out immediately (it was only 11:10 AM). Can you imagine the absurdity???

I have a video recording of this incident showing how this illiterate hotel worker threw disgusting words at me and deliberately wasted my time instead of solving the problem.

When I repeatedly approached hotel staff asking for internet, no one helped.

Later, it was already time for me to leave for the airport and order a taxi. This receptionist refused my request to call a taxi, deliberately trying to cause me to miss my flight.

When I asked to call the manager, I was told that it was Sunday and there was no manager available.

Then another person came to the reception and solved the issue. He calmly listened to my request, provided internet, and apparently realized that his colleague had made a huge mistake by telling me to check out earlier than the scheduled time. He even offered to extend my room until 2 PM, but I refused because I needed to leave for the airport.
In addition — the whiskey is cheap, there is no champagne.
The food was okay, nothing amazing — just typical canteen-style food with variety.
There are mosquitoes.

Overall, friends, never stay in this place if you don’t want to waste a huge amount of time and energy soothing the staff’s egos. It’s like a kindergarten, full of infantilism, with no maturity at all.
I hope the receptionist is fired and never allowed to hold this position again. Such behavior is completely inappropriate, unprofessional, and disgusting.
A guest arrives, your internet doesn’t work, and instead of fixing the problem, I had to deal with rudeness and immaturity.
A terrible experience.
Below are the photos of the receptionist and his colleague, who also refused to help me and laughed at me. He found it very amusing to watch me try to solve the problem, and that entertained him.
And if you look at the receptionist’s smirk in the photo, you can understand everything immediately.

We’ve spent one night with no electric , now on night two awaiting a technician re electric not working . Hotel is dated and off the beaten track . Struggling to get a room change keep being fobbed off .

I am writing to express our disappointment regarding our recent stay at Roseira Beach Resort at Gulluk, Turkey, from June 21, 2025. Upon arrival, we were assigned a bedroom with a faulty door. The door could not be locked from the inside, posing a significant security concern as strangers could potentially enter while we were asleep. Additionally, the door lock required manual tapping to secure it when leaving the room, instead of automatically locking upon closure. The reception staff were not helpful. After several sleepless nights and repeated follow-ups with the manager, the issue was eventually resolved. I also noted an issue in the restaurant where food items lacked labels or descriptions, making it difficult to identify what was being served. Furthermore, the food variety for breakfast, lunch, and dinner was insufficient. While the housekeeping lady was friendly, the room was not thoroughly cleaned. Lastly, the hotel's location is very far from Bodrum town centre. The cost for a taxi journey was excessively high at €45-€50 for one trip. Traveling by bus took 40 minutes, and sitting on a bus in such hot weather without air-conditioning was very uncomfortable. However, I would like to commend two aspects of our stay. First, the service from the restaurant staff, particularly Aydin and his colleagues, was exceptional. They were consistently polite, helpful, and made us feel very welcome. Second, the air conditioning in the bedroom was excellent, providing much-needed comfort during temperatures that reached up to 38°C.