Library Hotel Erciyes

I would like to share a few thoughts about the hotel. It is a facility that provides service at the borders, so sometimes you say very good and sometimes not.. The first problem we encountered after entering the hotel was that the room type we reserved was not available after being sold in large numbers by the agency that sold the hotel located in central Antalya. A sales policy that generally appeals to Russian and Polish customers… The hotel's shortage of staff was striking, for example, as soon as we arrived, the hotel's electrician greeted us. Receptionist Mr. Osman welcomed us later. He apologized to us and said that they would give us the best room in the hotel. It was a nice room anyway, the hotel in general was clean and well-maintained. The manager apologized to us for this situation, said you are right, and ordered us a massage. It was mature behavior. It is necessary to appreciate the brain vision of the hotel owner. On the other hand, he gave the management of the hotel to an operator every year. Most of the staff were dedicated and hardworking. Although they were a gathering team, they were trying. It was close to the ski facilities, but the shuttle company they used was rude. the meals don’t meet our expactations and should definetly be improved. I think that the staff should be more careful while sharing their free thoughts about the facility to the customers. The rooms were comfortable and well maintained. Aslan gentleman in the ski room was helpful and talkative. Mr. Mahir is willing despite the impossibilities he has. The fact that the manager and his assistants are around every second in the small hotel and being aware of all the events may disturb some customers. The hotel was operated professionally with the logic of an apart hotel. It was interesting that at the end of the 5-night stay, 200 liras per person was requested for the two plates including some salads and fruit ( I will post that pic!)my wife and child bought for dinner before they set off. Finally we were surprised that none of the staff members were there when we were leaving the hotel.