Uroa Bay Beach Resort

I am writing to express my deep disappointment regarding the recent stay my spouse and I had at your resort for our honeymoon.

Upon arriving at Uroa Bay Beach Resort, we were met with a series of unfortunate circumstances that significantly marred our experience. We checked into our room at an ungodly hour of 3 am, only to find it in an unacceptable condition. The room was dirty, with sticky floors and a pervasive unpleasant odor. The state of disrepair extended to the bathroom, where we found a rusted and unsightly shower head, along with exposed electric wiring.

To compound matters, our room was located in close proximity to a construction site that operated with little regard for the tranquility of guests. The noise from grinders and jackhammers, as well as the constant passage of large tractors between rooms, made our stay exceedingly uncomfortable. Despite our immediate request for a room change, we were regrettably directed to seek assistance from our travel agent before any action was taken.

It was disheartening to find that the alternative room provided was no better, necessitating yet another relocation. In our interactions with the resort's owner, we were met with rudeness and a lack of assistance, further exacerbating our frustration.
Equally concerning was the presence of an older gentleman who, as we were informed by your staff, holds a position of authority within the resort. His inappropriate behavior towards the staff is both distressing and entirely unacceptable. (some would say sexual harassment)

Although we appreciate the effort made to salvage our experience with a dinner under the starlight, it does not sufficiently compensate for the overall dismal experience we endured. Our honeymoon, a once-in-a-lifetime occasion, has been irrevocably marred by the regrettable state of your establishment.

The lack of maintenance and care for both guests and the physical infrastructure of the resort is abundantly evident. The garden is overgrown with weeds, and numerous lights leading to guest rooms are non-functional. Additionally, there is a concerning hazard in the form of a wobbling bridge over the pool, and the beach is littered with debris, rendering it far from the idyllic setting we had envisioned.

Moreover, the predominance of Italian cuisine, while delightful in Italy, was not in line with our expectations for a resort situated in the spice-rich environs of the island.

We sincerely hope that this feedback serves as an impetus for improvements that will ensure a more pleasant experience for future guests.

The hotel was horrible. The workers have no customer service at all, they need severe training. The food was horrible and they did not refill in their buffet. The cocktails were horrible as well. Fizzy drinks were never fizzy. Wifi only works at the reception, not in the rooms. Even at the reception it was weak. I had a worst experience. Do better.

the food was TERRIBLE, always cold and not at all tasty.
the towels (especially the beach towels) were stinky, and the water in the shower is mixed with salt water, which REALLY hurt my skin.
there is NO WIFI in the rooms, only in the reception and the dining room.
every night they play the same music. same songs, every time.
a really bad experience.

however, the staff was always nice and welcoming, the garden and the beach were pretty.

The rooms:
The beds are hard, given only 1 pillow per person. You won't get an iron and must pay extra for an iron. In fact they won't give you an iron even when you call to ask for one.
They don't have internet in the room. And don't be fooled to think it's network issues, no it isn't, they just don't have wifi in the room, and other resorts have wifi in the rooms.

Forget about hot water, and the toilet just constantly smells.

The tea and coffee stations will constantly not be refilled. They have white towels that aren't white anymore. Be ready to complain about not having toilet paper, or bottle water in the room.

The food:
The food options are just horrible. If you have other options, don't booked with Uroa Bay Resort, just don't because the food is extremely horrible.

They can't make a simple omelet. Breakfast will frustrate you everyday. You won't get a single meat item with breakfast, you'll get a butternut bake instead, or peas and cabbage, for breakfast. Forget about bacon, and yes they can serve it because they have other pork options on other meals, they just won't give you bacon. Forget about cereal, you'll get 2 - cornflakes and cocopops, that's it, every single morning.

Dessert is laughable. You'll get only 1 yoghurt option....plain yoghurt, that's it. The bread gets old....you'll notice after a few days that the bread isn't fresh. They have 1 fish option, tuna only, catch of the day is Tuna daily, nothing else on a fishing island, all you'll get is tuna only.

And the cats roaming the dining hall as you eat is just a horrible experience. And I mean cats and cats all around the dining hall, just walking in between the tables and under the tables, just horrible.

All the food is tasteless. The rooms are average at best, the entertainment is ok. The dj will play the same songs every single night.....every single night for 6 nights it will be the same songs on repeat. It's so bad he presses play and just sits and the management has told him to do this.

If you can help it, don't book Uroa Bay Resort

Location is good, you'll get beach access in all beach resorts. Avoid this one