YOTEL Boston

I was just checked in by the rudest, coldest, least caring individual I've ever spoken to at any hotel in all of my travels. When I booked my room, I requested early check in and they responded that they would do their best to accommodate. Totally reasonable. When I arrived, they had a room available which was great but they told me it was an additional $25 to access my room early. I noted my dissatisfaction, given this wasn't disclosed at time of booking and she essentially told me take it or leave it. My room was not refundable, so I could either cancel without refund or come back at 3pm for regular check in. She never smiled, frowned, emoted or showed humanity in any way. It was like working with a vengeful robot. I get the futuristic theme of the hotel but if this is progress, count me out. This woman could not have cared less If I dropped dead at her counter, other than to move my body to eliminate a trip hazard. I'll never be back and you should look elsewhere. Perhaps I caught this particular employee on a bad day and my questioning set her off but there are better hotel options all around this area. Sure wish I had chosen one of them. I will next time and every time thereafter.

Firstly, my review is about the rooftop dining area. The actual hotel area is adequate and I have no complaints. Upon arriving to the dining area we were given water then the waiter took our order for drinks. After he brought the drinks over he disappeared and we were left their for 40 minutes without anyone asking if we would like food or more drink. They automatically add an 18% gratuity which is a shame as they deserved 5% at best.