Hilton Los Angeles North-Glendale & Executive Meeting Center

So much potential to be an outstanding property. A full service Hilton. But not quite... My stays there result in consistent little problems, for example, the TV just says accessing... The windows are all fogged in... No trash cans at the ice machines or elevators on any floor... Trash bags stay outside room doors overnight... Staff is pleasant but act board... No EV chargers... No executive lounge... Upgrades given to gold before diamond... I would stay here again because it's a decent location but anyone who does so must come in with low expectations.

My recent stay at the Hilton Hotel in Glendale was far from the luxury and comfort I expected from a Hilton property. From the moment I arrived, it was clear that this hotel is in desperate need of a renovation. The lobby felt dated, and the overall atmosphere was far from welcoming.

The room was a major letdown. The furniture was old and worn out, the carpet had stains, and the bathroom felt like it hadn’t been updated in decades. The decor was stuck in the 90s, and the overall cleanliness left much to be desired. For the price I paid, I expected a much more modern and well-maintained space.

What made the experience even worse was the customer service. The staff was unfriendly and seemed indifferent to guests' needs. When I asked for assistance with an issue in my room, I was met with rudeness and a lack of professionalism. It felt like they couldn’t be bothered to help, which is completely unacceptable for a hotel of this caliber.

Overall, my stay at the Hilton Glendale was a huge disappointment. The outdated facilities and poor customer service made it feel like a budget motel rather than a reputable Hilton property. I would not recommend this hotel to anyone and will be looking for better options in the area for future stays.