Hilton Los Angeles North-Glendale & Executive Meeting Center

Staying here currently for a 12 day work trip. Hotel is in a good location and has potential to maybe be a 4 star property, maybe. But They have a lot to work on though in regards to customer service….. especially the front desk. It begins though the moment you pull up to front door and inform the valet / bell staff that you will be using self parking lot instead of valet. Guy was immediately rude to me and blatantly walked off and ignored me when I asked about garage height clearance. After that, if you’re lucky you won’t have to deal with Barb at the front desk. Rude, disheveled looking woman who treated me like an idiot when I asked a simple question about my company Changing card on file for incidentals. I received an email telling me that they changed card on file. Barb said not possible and wouldn’t even look it up for me. Thanks for nothing. I’ll try again in the morning, hopefully with a staff member who doesn’t hate their job and can answer a simple question.

If you want to feel safe do NOT book this hotel. Their window doors were wide open and they are aware that they do not close or lock and they do not care. They switched me to another room with the exact same issue she told me I can leave if I’m not happy. On top of all that its filthy, dirty sheets and towels, AC did not work, key didnt work, rude front desk. I cannot believe its a 4 star someone needs to change this.

Booked what i expected to be two queen beds. Got two double beds. A/C defective on first room provided. 63 degrees and could not be turned off. Then they had no other rooms except one king for three adults. Never going back to this place. Update: the room they moved us to had defective A/Ccontrols as well: heat on all the time. Original room was 323; replacement room 1012. Both had broken A/C controls. This was the worst managed property of my CA vacation.

I had a bad experience from the day I booked my stay. I reserved 4 rooms in October for a January visit and specifically requested connecting rooms. However, when we arrived for check-in, they didn't have any rooms available for us. They claimed that the LA fires were to blame, but they didn’t even bother to call and notify us beforehand.

When we finally got our rooms, they were dirty, and the sheets had not been changed. Additionally, I noticed discrepancies on my statement; the charges were different from what I was quoted during the booking. How is it possible that you took away our reserved rooms and then charged us more for different ones?

I plan to contact billing regarding this issue. Hilton, please do better to retain your guests rather than losing them. In hindsight, I regret not booking with Marriott; the extra two minutes of driving wouldn’t have been a problem.