DoubleTree Resort Hollywood Beach

Unbelievably horrible experience. First off we checked in and nobody bothered to help us or help with our bags. The rooms were on a whole other level. The room smelled like moldy, sweaty socks and I almost threw up. We had to change rooms in the middle of the night and I heard people in the elevator talking about suspicious things. Now let’s move onto the new room, the room was better but the shower did not drain the water, the balcony was disgustingly dirty, the floors are dirty as well. I ordered towels to the room and they said it will be delivered in the next “5-10 minutes” but they ended up coming in the next 2-3 hours. Unbelievable. The checkout process was the worst experience in my life for a hotel because I have been to many hotels throughout my life and this has been by far the worst service I’ve ever received. I called the lobby about 10-15 times and they never picked up the phone, and I called the bell service a similar amount of times and no response as well. I had to call valet in order for them to help me request a bell man. The bell man finally comes in 20 minutes and then once we get to the lobby he puts the cart in the corner and disappears. Valet brought out my car and then the bell man disappears into a room which I saw him walk into and doesn’t come out for the next 15 minutes. I spoke to the valet and they told me to go take the cart and put the bags in the car myself, there is nothing wrong with doing it myself but for quality and service I would expect some sort of help, some customer dedication, and some sort of care. This is not me hating on this hotel or chain, but it is definitely something to improve on in this specific location. Thank you.

Officially a dump! There is actual construction going on in the hotel. Trust me you will be awaken to the sounds of drills and hammers at 8am and it will go on until 7p. We have a great view. A first for me. Construction view. The manager Richard was "kind enough" to give me $50 off my bill. We moved to the diplomat. Cost about $100 more. Worth about $1000 more