Houston Marriott North

This location and the operations is terribly below standards. The bathroom is the only nice feature. My room had a non working phone! Housekeepers never sweep or wiped down the room and I was there over a month. Employees steal items from guests rooms, cars being damaged and management lies about cameras not working so police reports can’t be made not to mention the rude staff. Worst stay EVER!!!! There was more but I just don’t have the energy y’all.

Booked a room with a group rate. Chose the King room with concierge service & called to verify the service (free breakfast, lounge access) was included. Was told that it was, and that the concierge lounge was also stocked & available as advertised. surprise surprise, Saturday morning I got told that the free breakfast that is supposed to be included was NOT included because of the group rate by the extremely rude overnight desk clerk. I had to feed myself and my kid, so I paid the exceptionally high price of $24 for a glorified continental breakfast (they were nice enough to not charge me for my 2 year old). I asked about it again to the day desk clerk who told me it SHOULD have been included & gave me a voucher for the next day....still working on how to get my refund from the Saturday breakfast.
Starbucks was never open.
The concierge lounge while accessible, was NEVER stocked with drinks, snacks, or even cups to use the coffee machine in there. It was dirty as well, like housekeeping just skipped over taking the trash out from there.
The room was spacious & had motion activated lights which was cool, the pull-out couch looked like it had a brand new (and comfortable) mattress. Main bed was clean & comfortable, pillows did fall flat during the night though.
The hallways on the floors are dim, kind of dirty, and have random lamp/wall sconces right at head level sticking pretty far out into the walkway.
You have to use your key-card to use the elevator (which wasn't told to me at check-in so I was standing in the elevator looking like an idiot).
Our room was OK, I couldn't get the temp control set easily & kept having to mess with it.
The BIGGEST issue I had, was that on our final day, we went downstairs for our event & had already packed up the majority of our room except for 2 backpacks. When we came back upstairs at 1015am (almost a full hour before check-out time), we found our door propped open with towels, things rearranged on the coffee bar and our bags opened on the bed.
#1-we had the 'do not disturb' tag hanging on our door, so housekeeping should have not come in anyway
#2-it was well before the scheduled checkout time, so housekeeping shouldn't have been doing the room turnover yet
#3-even if it WAS housekeeping doing a room clean/refresh, the room was left opened and unattended as there were no housekeeping carts outside and we had not requested a room refresh.
As a result, we had some headphones go missing. Thankfully that was the only thing of value in the backpacks, everything else was just clothes.
I didn't bother stopping at the front desk on the way out to express my concerns because every other time I tried to ask a question I was met with "I don't know" or with a very rude & unhelpful person.
Multiple phone calls asking to speak with a supervisor have left me waiting only to get the call disconnected. Maybe by leaving this review I can get a response.