Green Life Family Apartments

The hotel is shockingly bad. The base is extremely old and the walls are dirty, the elevator often doesn't work, everywhere smells like a canteen. The rooms are dark, unkempt, often damaged (example is a huge cigarette hole on the sofa, a disassembled toilet button). The towels they gave were torn, and they didn't want to change them for five days. The staff is extremely rude, the "lobby" is small (3 tables) and they chase you away at 10 pm and turn off the lights, and the only option is to sit in your miserable room. I don't see how the hotel has three stars, as the restaurant is in the basement, and it's small, the food was acceptable, but there's no variety. The location of the hotel is also not brilliant, because you have to walk 15 minutes uphill with all the cars. Also, the hotel claiming to have a spa means that there is a sauna that has to be reserved for an hour, which is absurd. Also, there was almost no internet anywhere. I would certainly never return to this hotel.

The hotel is very bag , everything is old , the walls are dirty , the bathroom is very small and unpractical, dirty towels , dirty floor - everything is just bad , I cannot believe we paid 150lv for two days and this is what we experienced . I don’t recommend.

I had a very disappointing experience at Green Life Family Apartments in Pamporovo. The room was filthy and poorly maintained. We found hair on the toilet seat and sticky hairs above the kitchen counter. The armchairs were covered in stains, and the bed was absolutely unacceptable. The bed frame was dirty, the carpet was filthy, and the mattress was extremely uncomfortable, making it nearly impossible to sleep. Even the duvet, although covered with a duvet cover, was left open, as shown in the photo I’ve attached.
To make matters worse, there was no hairdryer in the room. When we asked at the reception, the lady told us we had to return it immediately after using it – which was extremely inconvenient. The service was downright terrible: the hotel staff were unfriendly and unhelpful. They didn’t assist us with ski equipment or provide any useful information. We were even forced to clear the snow in the parking lot ourselves in order to leave, which was completely unreasonable.
Upon entering the hotel, there was a strong unpleasant smell coming from the kitchen in the basement. The breakfast was inedible, with very few and poor-quality options. Finally, although we told them we didn’t have a pet, we were placed on a floor where we could hear dogs barking, which was very disturbing especially during the night.
Overall, this was one of the worst hotel experiences I’ve ever had, and I would definitely not recommend it to anyone.

I recently had a terrible experience with this hotel. After confirming my reservation, they decided to cancel it just one hour before my arrival. This last-minute cancellation was incredibly unprofessional and left me scrambling to find alternative accommodations. I had planned my trip around this booking, and their lack of consideration for my situation was unacceptable. I would not recommend this hotel to anyone looking for reliability and good customer service. Save yourself the hassle and choose a place that values its guests.

The rooms were not really good or clean.
The offered food wasn't good and the underground basement breakfast room was filthy and had a bad smell.

If you want to have a clean and working hotel, stay away. Good things: Specious "apartment", that's it. Far away from the slopes, dirty and old room. Not Wi-fi on the rooms. Sauna not working, no compensation. Staff that is refusing to help at all. Staff that is not willing to improve the situation!

The hotel is said to offer sauna but it’s not working and there is no compensation. After the dinner I had food poisoning and didn’t sleep all night. Don’t recommend

I arrived at the hotel on Oct 14 as part of an organised tourist group for one night only. I had prepaid for a single room accommodation and was given the A33 on the 5th floor but it was not what I had expected and paid for: A33 has 2 extremely narrow single beds glued against each other on both walls - so narrow that I was left with the impression that these were order-made to leave as much room in-between as possible.

I went to the reception to request that I be moved in a room with a larger bed but was told by the administrator-hotel manager that the hotel does not have single rooms and instead, offers single accommodation into double rooms: an outright lie I could easily detect as the other group participant who had prepaid for a single room was given a proper single room with a double bed in it.

The longer I stayed in my room, the more I began to realise that the masonic hint behind its number was in my mind only: it was obvious that the hotel was built not by masonry masters but rather cardboard ones as I could hear the family next door as if they were in my room. And the argument that most of the hotels are built the same way does not stick with me and I believe should not be a reason for people to accept the unacceptable as some kind of a standard.

The night was a nightmare as I could not sleep much on the narrow bed which felt more like a ship bunk and constricted my movements a lot. The preheated room by the hotel staff before my arrival /despite the warmer than usual temperatures for that day of the year/ also contributed to my inability to sleep.

The only good thing which is worth mentioning was the breakfast on the next morning which was really good: it took place in the basement of the building opposite the hotel and I am not sure if it is part of the hotel at all.