Green Life Family Apartments Pamporovo

The rooms were not really good or clean.
The offered food wasn't good and the underground basement breakfast room was filthy and had a bad smell.

If you want to have a clean and working hotel, stay away. Good things: Specious "apartment", that's it. Far away from the slopes, dirty and old room. Not Wi-fi on the rooms. Sauna not working, no compensation. Staff that is refusing to help at all. Staff that is not willing to improve the situation!

The hotel is said to offer sauna but it’s not working and there is no compensation. After the dinner I had food poisoning and didn’t sleep all night. Don’t recommend

I arrived at the hotel on Oct 14 as part of an organised tourist group for one night only. I had prepaid for a single room accommodation and was given the A33 on the 5th floor but it was not what I had expected and paid for: A33 has 2 extremely narrow single beds glued against each other on both walls - so narrow that I was left with the impression that these were order-made to leave as much room in-between as possible.

I went to the reception to request that I be moved in a room with a larger bed but was told by the administrator-hotel manager that the hotel does not have single rooms and instead, offers single accommodation into double rooms: an outright lie I could easily detect as the other group participant who had prepaid for a single room was given a proper single room with a double bed in it.

The longer I stayed in my room, the more I began to realise that the masonic hint behind its number was in my mind only: it was obvious that the hotel was built not by masonry masters but rather cardboard ones as I could hear the family next door as if they were in my room. And the argument that most of the hotels are built the same way does not stick with me and I believe should not be a reason for people to accept the unacceptable as some kind of a standard.

The night was a nightmare as I could not sleep much on the narrow bed which felt more like a ship bunk and constricted my movements a lot. The preheated room by the hotel staff before my arrival /despite the warmer than usual temperatures for that day of the year/ also contributed to my inability to sleep.

The only good thing which is worth mentioning was the breakfast on the next morning which was really good: it took place in the basement of the building opposite the hotel and I am not sure if it is part of the hotel at all.

Uncomfortable bed that made springy noises every movement with average bedding.

The shower flooded the bathroom as needs longer curtains unless you fancy a swim.

A mosquito net for windows/doors is needed

The hotel has a base but only this. It is not maintained, there is definitely a huge need for staff. Already in the elevator you see a big confusion of the numbers for the floors - you press floor 5 and go to floor 1. What the hell is going on ?! The floor is dirty and stained, it seems that it has not been cleaned, but the sheets have been changed. As for the "restaurant", it can be called a bunker or a cellar, but not a restaurant. The food - terrible, worse cooked food I have not eaten in Pamporovo, although I have visited 80% of the hotels in Pamporovo. We will definitely not visit the hotel again, we have not eaten badly cooked food. For dinner there were: cabbage, old roasted legs and an imitation cheese product. It was awful!

The room is not clean, the restaurant is in the basement. Organisation is awful and didn’t deserve 3 starts.