5 star hotels in Pamporovo

The most of the hotel is renovated. Nice SPA segment and big swimming pool. A trampoline for the kids and whole football field. Every day there is organized light hike with transport to and from the starting point. AREAS FOR IMPROVEMENT The hygiene in the jacuzzi is not the best as my wife got fungi infection from it. The restaurant service could be improved. The ordered in advanced fish was delayed...

My only complaint is that I couldn't watch movies via USB on the TV 😅. The rooms were clean, the service was excellent, both the breakfast and the food in the restaurant were quite good. They cleaned our rooms and changed our towels and robes every day. The spa was also nice, with a pool that is specious but a bit too deep and with various sauna options, and a jacuzzi. I particularly enjoyed the Finnish...

I went there for a short business trip and was not disappointed. The view from my room was beautiful, the place was quiet and peaceful (off-season), I enjoyed the food and the service was good. I had little time at the SPA but I enjoyed every minute of it. The only downside is that the water in the pool was a little cold for my taste. I would return there if I have the chance.

Rooms are large enough. Lobby bar area and restaurant are nicely decorated. Spa and pool was nice. Shuttle schedule could be better organized and would be better if shuttles pick-up/drop off from the hotel entrance, not from street side.

Great amenities, spacious room, huge variety of foods with nice local dishes. On the downside, staff was not helpful and communication in English was an issue. In the kid zone attenders were on their phones all the time. The cleaning staff blocked the lifts with trolleys and didn't give priority even to disabled customers.

A wonderful setting, everything is thought out down to the last detail. The staff is wonderful, everyone is nice and kind. I can say that everything is at a very high level.

Nice place to stay for skiing holiday. The food is not of a big variety.. Car park places, good location, great view to the mauntain...

Lived in this hotel a couple of days. The view from the room is beautiful. The view we had of the pine forest and the hills. What can I say about the hotel? In many official sources it is declared as 5*. But I'd say on a scale from "4 -". Namely because of the rooms. Very old. Bathroom we tech. Fabric ceiling near the bed were baked from the hot bulb inside. In some places, right to the holes. Well...

Even if it is listed as a 5-star hotel, the cleaning services were poor. The staff do not communicate in English which is a great handicap. On the other hand, breakfast was quite good and the open buffet dinner is a practical option.

Had a great stay. Wish I could go back soon! There's an amazing view and a nice staff. They have a small pool and a spa. They also have a gym. The restaurant is good. The lobby is big and there is a piano there. It's a great place to stay during any time of the year, but people usually go there for the winter season for skiing. The rooms are clean and a decent size. There is a TV. All of the balconies...

Very enjoyable. Friendly staff. Rooms are a bit too warm for me ( was sleeping with the balcony door open at -5 degrees outside to cool down). Beds vary from room to room, ours was quite hard but the other couple got a very soft one. Facilities are amazing... having a sauna, massage and swim after a ski is an experience to be repeated. Will come again!

Spacious and clean room with a wonderful view (3rd floor), regular cleaning, good Breakfast and dinner, to the station takes a free bus service, fast wi-fi in the room

Nice hotel. In the summer they have organized various attractions around the hotel and inside. It was really charming to have native singer from Rodopa region during evening. Strong yes for summer mountain vacation.

Great name for a hotel. The beds are comfortable, the view from our room was great, the breakfast was tasty and full of options. The only reason for four stars instead of five is because the Spa had two facilities out of order at the time of our visit and when we alerted the lady at the desk she seemed to find this to be normal.

The rooms are acceptable. My room had a strong smell of cigarettes. The food is also satisfactory; most of it is quite cold and there isn't a wide variety of food to choose from. The atmosphere and service of this hotel are bad. Staff are rude, dismissive and abrupt; it's dark in the restaurant and feels unwelcoming

All perfectly. The only negative is that there is almost no choice of food, especially for breakfast.

Clean place, good food, and facilities. However, the administration was shouting at me for wearing ski shoes as if I can damage their carpet or tiles more than a woman with high heals. Also the door lock was kind of broken.

We were pleasantly surprised by the hotel. The location is perfect for relaxation and forest walks, enough far away from the bustle of the densely built-up centre of Pamporovo. The spa center and pool are nice, but what really impressed us was the food. Everything was cooked very professionally and was delicious. I have rarely found such a tasty buffet, even in 5-star hotels. Several people in our...

It was ok, the rooms were modest and for some reason it was very hot all the time, even after turning off the heating in the room.

Very good hotel in the nature. The road towards it is good but a little steep. The food in it is very good. There is also a nice gym with everything necessary in it and a medium swimming pool. There is food shop near it(1km).

+ Clean warm rooms; + Good breakfast and dinner (the food was delicious, but the drinks (especially the coffee, were bad); + Clean SPA area; + Big parking; - too far away from the ski area. You need to go by car. - Uncomfortable beds (cheap furniture in general); - not professional staff.

Learnt to ski here, and it was perfect. There's a beginners slope directly outside the hotel, and it's fairly close to the cable cars too. Would go again.

Amazing place hidden in the heart of Rhodope mauntains. The hotel is very cozy and the staff are very friendly and polite :) I only been there during September, but I bet that in the rest of the year is also amazing.

Wonderful place, clean, nice staff, a lot of facilities. Here you can have your best mountain holiday. The food is typical for the region - delicious and variety of Rodopa mountain dishes.

The lobby and the hallways don't give this hotel justice, they're very old looking, but the rooms themselves are absolutely amazing!

The hotel is 4 stars rated but now I'll give it 3. The Hotel is good but the food is not meant to be for a hotel with 4 stars rated...😬 let's say It's kinda overprized ?

Big and warm rooms, decent lobby. The spa needs more attention, the ski room needs more space. Breakfast needs improvement.

-It’s not an actual four star hotel, possibly the rating is because of the Spa facility -Breakfast is good though -Dinner is good also -Employees don’t speak English fluently... hard to communicate in some cases -Only a couple of employees were really friendly and willing (one of them two was called “Elena” and also spoke some Greek... she was the most pleasant employ... used to serve us as the waiter...

Very warm room, very nice view from our balcony, well cooked food at the traditional restaurant with acceptable prices, considering the precipitation with foreign tourists. Okay breakfast, could improve. Paid for a deluxe room, wasn't impressed. It was definitely standard. Pool and spa were great and location of hotel is great. Very very helpful concierge named Trendy saved us and jump started our...

Another hotel in Pamporovo with a great reputation in past and not worth to be visit today. It is a part of Sharlopov hotels I used to visit a lot and most of it hotels are going down year by year. Sad to write such a review but this is a whole truth.

Nice and clean rooms. High temperature in the rooms. Free shuttles to ski slopes every morning and evening, but not during lunch time. The staff is very kind and helpful.

Average wi-fi; Nice fitness; Decent SPA; Nice pools; Old infrastructure; Old furniture; Small rooms; No isolation - music from the restaurant in front of the hotel & noise from the neighbour rooms (you can clearly hear a normal talk); The temperature in the lobby is around 18deg C, you need to wear a jacket; The temperature in the rooms is fine but the heater goes off and on at random intervals; Food...

Some of the photos were quite old! The conditions in the hotel were changed!The rooms have been renovated! That's great! The wait staff was perfect! Come and we will see!

We spent 4 days in this lovely hotel, family of 3. The room was big, with a balcony facing the mountains and the village (which has a great architecture). Everything was very clean, nice decorated bathroom, with good toiletries, towels that always smelled so nice. The staff was helpfull and always smiling, and well informed about things to do in the area. The food was good, but breakfast does not have...

The view from the town-facing rooms can’t be beat! The decor is outdated and there was a leak in the bathroom of our room, but everything was very clean and well-maintained otherwise. Nice and helpful staff. Complementary breakfast was good. I would love to come back!

This is a luxurious hotel with staff that speak excellent English, the rooms are huge, the bed so comfortable and the food in the restaurant was 5 star. We absolutely rate this hotel!

We had a very pleasant time in the hotel. Rooms are spacious with a big bathroom with two sinks. The staff is very polite and nice, who makes its best for you to feel comfortable and welcomed. The food is tasty. During our stay, we were the only guests in the hotel and nevertheless everyone made us feel taken care of, specially turned on the SPA center, so we'd make the most of our stay.

Super happy with our stay at the hotel. My family and I spent 3 days and it was so worth it. The staff was extremely friendly. The rooms were spacious and clean. However our fav part was the restaurant downstairs. So happy with the menu, food, service and the staff attitude. We felt at home. Thank you

This is a 10 star hotel, not a 4 star! Absolutely amazing hotel and restaurant! Probably the best hotel we have ever visited in Bulgaria. We will definitely be coming back. 10/10

The place is great and the location is fantastic. The rooms are very warm. I am just disappointed by the restaurant inside the hotel as the wine was not in the menu and there were no prices so 2/3 of the bill were only the bottle of wine. I would advice to go to another restaurant where people are more honest.

Great rooms, big and nice. Bad food tho, not much choice for breakfast. Spa lacked towels most of the time and the music was too loud and inappropriate for spa... staff was nice tho and massage was great

Very pleasant personal, friendly and helpful. Spectacular view and quite location. The SPA is good. Breakfast definitely can be better (quality mostly ). I recommend it.