Chateau Lacombe Hotel

I stayed here for a work conference with a few colleagues, allowing me to experience multiple rooms on different floors. Much to my surprise, the reality of the Chateau Lacombe was vastly different than it was portrayed online - this is a very old and dated hotel. The website states that it is “Edmonton’s finest downtown hotel” which is simply not true. The location and the views are great, but other than that, you’re looking at about a 2 star stay. The rooms are not as pictured - you do not get 4 big fluffy pillows per bed, but instead, 2 small flat ones. The beds are small, uncomfortable, and you have to snuggle into them with a throw blanket and about 3 top sheets as they aren’t even made with real bedding. The bathrooms are incredibly dated and ours was far from clean. The towels are so thin that you can see through portions of them. I’m not convinced our room had ever been dusted and our phone was merely a decoration as it didn’t work at all. The gym is about 35 degrees and some of the machines don’t turn on at all. And finally, if you’re planning on using the elevator, make sure you factor at least an extra 15 minutes into your day (I wish I was kidding) - only one of the three work at a time for 24 floors. If you’re looking for a convenient location downtown, cheaper rates, and are unbothered by all of the above, this might be the place for you! Otherwise, there are far better options that constitute a “fine downtown hotel” in Edmonton.

While the outdated facilities/room may be compensated by the location, the breakfast was however below standard for a hotel (not a cheap motel!!)

Worst comes to worst, the hotel double charged us ..... and when we realised it on our card statement, we tried to contact them but never heard back from them, not even after our next reminder....no response at all! Although a few days later, we found out ourselves that they quietly reverted the double charge, we still found the front desk unresponsive service absolutely irresponsible!

If I could give no stars I would.
We were at this hotel for fashion week. Upon arriving, a bellhop offered to help unload in the -30C at night. He rolled out a rack and left me unpacking my car. He then brought it to our room while we parked. The parking lot is in disarray with construction to fix falling roofs and driving made you think you were being skill tested.
The parking elevators were dirty and old.
We got into the check in desk where they proceeded to hold 5 days worth of rooms on my card leaving me no room to spend and the desk person was rude.
The elevators going up, were full of hand prints and greasy fingers prints everywhere.
Entering our room, it was old, broken and without an ounce of updating. The bath water was constantly running, the sink water shuts off within 5 seconds of using it. There was a fan in the bathroom so, it was hot and musty.
I have to say the bed was comfortable, even with knowing I was sleeping next to a fire hazard of an open electrical outlet behind the bed
I hated my stay. I wanted to leave but my daughter was in their venue for the fashion show.
I have camped out better.
Never coming back.