Hotels in Markham

Great place. The staff was always ready to help. For just a two night stay, it was the perfect option.

Room was roomy, clean and relatively quiet. Furniture is a bit battered. Pillows were those large tube-like ones which some might find too thick. Toilets were small, low, and maybe 25 years old, judging by the enormous water tanks. The free breakfast was a cold omelette and dried out sausage patty, and bacon that shattered when you cut it. No ketchup or hot sauce for the eggs. In all, satisfactory...

First time attending a hotel, very friendly staff from reception to the cleaning staff. Always smiling. The room I stayed in was very spacious, bed was great size and felt great. Was easy to call reception from the room and ask for any help and they were quick to fix any problems. The breakfast bar was Good, nice range every morning to choose from. Although the pancake machine was what I was looking...

Nice location and breakfast. Rooms are fine and showing a bit of age, and the bathroom tile grout was dirty along with the stained tub, but overall comfortable. One little downfall was to TV cable guide shows channel listings not programming, and the suggested phone app is of no use unless you'd like to pay for show listings or $25 each to rent a movie.

Nice location and breakfast. Rooms are fine and showing a bit of age. Downfall is the cable guide shows channel listings not programing, and the phone app is no use unless you'd like to pay for show listings or $25 each for a movie.

My husband and myself have been coming to this hotel for years. The staff are amazing and are always helpful. Angela always makes sure we are well looked after. The hotel has always been very clean and updated often. Would always recommend this hotel highly.

Price of the facility is pretty good but they have to do some improvements on the accessing side, you can’t open the door if you leave the pool for washroom, etc.

Although the location is quite close to the DVP, the room was quiet. Check-in was quick and the front desk staff pleasant and professional. The room was clean and spacious and the view off the balcony was beautiful (a nice green space with autumn colours). We got back quite late (almost 1am) and the bistro/bar was just closing up. The bartender welcomed us and sold us a couple of beers to take back...

Not accessible at all, staff weren't very helpful with the exception of a few associated with room service. Two fake nails were randomly found in a drawer. Not a huge deal, but still pretty gross

Convenient location but a little pricey for rooms that are a bit dated. Pillows are insubstantial synthetic puffs, bring your own. :-) Really nice indoor pool that our son loved. Great breakfast buffet and reasonable parking rates for Toronto.

The room we were in was renovated and exceptionally tidy. The elevators were in need of repair as sometimes they wouldn't come, and other times the door wouldn't close. The service was lacking as checking in was a one minute conversation to get us in without briefing us on when checkout was. When checking out on a Sunday morning, the front desk was unattended for 10-15 minutes as people gathered and...

I stayed at the Toronto Don Valley for four nights. I was by myself and it was nice being able to go to the bar and grab some food, watch some sports and chat with the bartender, he was awesome and the food was too! (Loved the California chicken wrap). My room was clean and cozy. My room was a mix of the old and renovated to look modern. The only things that I didn't like were that there was no refrigerator...

The front desk staff was awesome - super helpful whenever I needed anything. I was also really happy with the housekeeping - no waiting around for rooms to be serviced, it was done every day nice and early. This hotel has everything you might need: bar, restaurant, coffee, pool, hot tub, gym, convenience store, small spa. Very nice, clean, comfortable and many amenities. Nice mall across the street

Excellent customer service! The pool is lovely and has a whirlpool and sauna. There are table tennis, tennis and other activities for fun. There's a small gym. The restaurant inside is good. The room was nice, but the curtains don't close all the way, so it was bright at night and in the morning. The location is great. Overall, really enjoyed our stay.

Very nice, clean, comfortable and many amenities. Nice mall across the street. Access to the subway is at the mall as well, very convenient. Breakfast buffet was a little pricey but very very good. If we had started more than one night we would probably return. Many many options, even for Celiac people! We were stuffed by the time we left.

I loved the amenities like the pool and common areas. My only concern was that some rooms overlook the common areas and it can be very noisy which is to expected. The common areas do close at ten PM so the hotel does enforce quiet hours. The beds in the room were comfortable and staff was pleasant.

This was the nicest Holiday Inn I've been inside of. Right across Yorkdale mall, it's a great spot, indoor salt water pool adjacent to the dining area; very reminiscent to a hotel resort set-up). Would highly recommend if it fits the budget.

Used this Holiday Inn for an off-site meeting. Affordable, scalable for different groups and phenomenal staff. Location is accessible by guests as it's off the highway and across the street from a subway station. Friendly, professional and knowledge staff. Had a billing issue and staff made every effort to ensure I had all my questions answered and resolved the issue. Catering service was provided...

Good rooms. Couple of small niggles that, if fixed, would really improve the standard of the rooms. But the one we had was perfectly adequate for us. Probably the thing we would have liked most was a second bathroom or a bathroom in a public space that we could access as, with five of us, we were often fighting over the bathroom!! Other small things were hanging racks in the mud/store room and a second...

This was my best accommodation in Toronto ever thus far. I give them 6 out of 5 stars. For starters, location is perfect with a walking distance to the University of Toronto, countless restaurants, stores and a metro station. They offer corporate rates, so this was the cheapest reasonable place l could find within the walking distance of the University. Better still, at this price, I had a fully equipped...

I had a queen bedroom that we found then booked on Expedia. We chose to stay here to celebrate downtown for a birthday with a couple friends that also stayed in this Inn as well. The photos look the same as advertised. The staff especially the front desk and the concierge throughout my check-in and check out experience were friendly, kind and helpful. Especially, when we had called them up to our...

Very convenient location. The rooms have been renovated and are comfortable and spacious. They are all however IKEA specials. Nothing exceptional. Unless you have a rate though work or an event, the prices are on the higher side. All in all its comfortable, clean and convenient with good service and ideal for stays of any duration especially if you want more than just a hotel room.

Got a free upgrade to an exec suite room and it was clean, and very spacious. The staff were friendly and service was quick and very helpful when needed.

Heating system, sound proofing of rooms is none . Staff is good but hotel need enhancements / refurbishment

Compared to St. Regis and Ritz hotels, Four Seasons is the preferred choice.

The only five-star hotel in Toronto!

The staff even entered the room without any request. The breakfast was good.

The overall hotel facilities were good, especially food is excellent.

A very good hotel with great service, sanitation and hardware. The price of hotels of the same level in North America is basically the same, much more expensive than that in China. Breakfast is not a buffet, it is all ordered.

Facilities: OK Environment: OK Service: average Health: OK

大师房间宽敞舒适， I stayed at master room this time which is spacious and nice surroundings ，master room

I really enjoyed staying here. It was a little difficult to find, down a one way street, in the dark with rain, but if that's the hardest part of staying here...then everything is good! The room was nice, clean, and spacious. Not like a regular hotel room where you have one chair for someone to awkwardly hang out in while everyone else has to sit on the bed. I really enjoyed the style, as it gave...

Staff was very hospitable, service was great, and the amenities are top notch. I would definitely stay here again. The location was also very convenient.

I liked this hotel very much. The room was beautiful and nicely laid out, very stylish. The bathroom was comfortable, and I enjoyed having the sink and closet area across the hall from the bathroom. That was something new to me, visiting from the United States, But I liked it. I enjoyed being right in the middle of a bustling area, but the room itself was very peaceful and comfortable. My view was...

My husband and I really enjoyed our stay at the Anndore House. It had a great central location for all the attractions we wanted to visit. The rooms were spacious and clean with our only complaint being the amount of light that came through the closed blinds at night time. What really makes the Anndore House shine is its staff and hospitality. Everyone we met was extremely nice and helpful. In particular...

Stunning boutique hotel, we had a warm welcome and were offered complementary water bottles during our whole stay. Rooms were clean and spacious, vintage looking with a lot of warmth. We also had drinks at the bar and were welcome by a charming and knowledgeable bartender. As for the restaurant it was tasty maybe a bit on the pricy side for the portions. Finally the little coffee house attached made...

The place is expensive, but is definitely worth it. The best part of the stay, STAFF - the most polite, friendly and helpful staff I have encountered, and I have stayed at many up market hotels / resorts. Every staff greeted my 4-year-old well, she got plenty of toys to play with. The trips arranged by the hotel were fabulous. Room always clean after house keeping visit, corridors were always...

I didn’t stay in the hotel, this review is for the restaurant only. This is the place to see beautiful wealthy people in Toronto. For straight up people watching it really can’t be beat. Service is good and the atmosphere is what you’d expect. For the best people watching my friend, a local, recommends the long side of the outdoor patio. The food, however was not worth what they charge. It wasn’t...

One of the Excellent hotels, location, luxury rooms, service, facilities in good hotel amenities. It’s the hotel itself feels quite relaxed. The staff was amazing & Friendly. Its Management is top notch be it front desk or restaurant.

Stayed one night during July 2023. Check-in process took entirely too long. Our credit card has a bad chip and we told the lady at the desk she would have to process the card with a swipe or manually entry for it to work. She still tried numerous times to make the chip work, then said she was not allowed to swipe a card nor manually enter the information so we would have to use another credit card...

I came in last night for a drink at the bar I really liked it here. There was this really pretty and kind girl working the bar and she was very good at her job. She was nice kind, accommodating, and provided good service. She knew when to let the customers at the bar do their thing and when to check on them. I also found this establishment has a very nice clientele and I will definitely come back

Easily one of the finest hotels I’ve stayed in. Booked it on the recommendation of a local, and I tell you, it did not disappoint. As nice as it was, I’m not used to staying at places like this. The whole experience was a bit surreal. It’s in a very upscale neighborhood, but the hotel itself feels quite relaxed. The staff was amazing, always trying to go above and beyond. I feel bad that we didn’t...

Sonder was a great place to stay for a long weekend. It was more affordable than majority of hotels in Toronto and the check in/out process was nice and simple (all on the app). I'd say the room was more suitable for one person rather than 2 as there wasn't a lot of space but we managed. Location was good. 15min subway to downtown and plenty of good bars and restaurants just a few min walk away.

The room was small, but otherwise nice. The rooms do not have refrigerators, so upon request, the staff were nice enough to bring us a small bar fridge. Our issues were that we had no soap in the bathroom, despite requesting more, and the door to the room didn't lock. Otherwise, it was a decent experience.

Wonderful experience for staying in Toronto! Near the Metro station. Variety of tasty breakfast buffet. Good facilities and reasonable price.

Great location. Close to many sites in downtown including Yonge-Dundas and close to Union Station (walkable). Will definitely come back.

Stayed at the Holiday Inn for two nights and had a great experience overall. The location is excellent—just a short walk from the metro, the Eaton Centre, and the CAA Mirvish Theatre. The complimentary breakfast offers a good variety with coffee available to go, though it does get crowded after 8:30 due to limited seating. The staff were friendly and professional, with a special mention to the cleaning...

We stayed at the Holiday Inn Toronto Downtown Centre and liked its great location. Our room was clean and practical but a bit small, with limited views. The hotel’s indoor pool and gym were convenient, making it a good choice for exploring the city.

Upon check-in we noticed that the floors were not clean, the linen was dirty and there was a hole in the wall of our king suite. Maintenance and room service were called and corrected the problems,with the exception of duct tape that was placed over the hole. There was a gap in our reservations, which caused us to have to speak with management to correct the reservations. Because we used a third party...

Overall, my experience at the hotel was good .. The location is excellent and very convenient with easy access to public transportation like the tramway and subway which made getting around the city simple. The hotel was clean and the staff were friendly and helpful throughout our stay. However we were quite disappointed with one detail as when we booked, breakfast was listed as included, but at the...

Room was clean and quiet. Little amneties in the room to it felt like a 2 star in a 4 star. Location is excellent.

The room is in a great location, very convenient to the University of Toronto.

Very good. Convenient to travel. There is a Korean supermarket and a Japanese barbecue restaurant across the building.

Very good hotel, very close to the University of Toronto, convenient and comfortable

It is just in front of the University of Toronto, across the street. There are nice restaurants and street views around the hotel. There are many small buildings with different characteristics on Madison Street next to it, which is nice to walk around and take a look.

Ordered for a friend, good feedback

Beautiful hotel. Rooms, roof top jacuzzi and pool are all fantastic. Restaurant food is top notch. Breakfast is included and is more than just the regular continental that you get everywhere else. Highly recommend!

Loved this hotel so much! Went to Toronto to spend the weekend their for pride and man this hotel was just gorgeous. The room was beautiful and cleaned very fast, washroom was great. They also gave us a free round of beer which i enjoyed. The complimentary breakfast was awesome and super tasty! Only thing i can say is that the hot tub on the balcony wasnt very warm but other than that it was 5/5 for...

Really liked the suite we had. Tons of room & the beds were great. Got a great nights sleep after the concert. Also love the view from the roof top where there are 2 hot tubs. They looked like they had some dirt in them possibly from contstruction next door but otherwise lovely. Very nice indoor pool & adequate fitness room. Don't even consider trying to park in the underground parking if you drive...

Love the service. Roof top hottub was amazing with a big screen music videos playing. Very clean room. In door pool was very clean and nice. We would definitely go and stay there again. ?? Cheer's

The Grand is awesome. It has a real rooftop patio and hot tub. It also includes a video dance party that is good to watch but not listen to. The sound system is suffering. The hot tubs are very hot considering that we went when it was around minus 15 and extremely windy. I didn't want to leave. The room was nice with a unique layout. The staff are friendly and helpful. The breakfast was different because...

Stayed here several times. The employees are great. All of them. The hotel is very clean and has some higher end finishes. It's a nice place to stay. A bit of a walk to the heart of downtown, but not unreasonable.

We loved everything about our stay - breakfast on our patio, the bath salts and products, beautiful decor, and quick access to Secrette cocktail bar.

Lovely room, and building. Facilities were great. My only comment would be about the breakfast, being the same everyday and getting 3 pastries when there are 2 people, should 4 pastries :)

Want to be treated like a king or queen? Then stay at the Ivy at Verity! It's hard to find, but you quickly forgive it when they give you the quick tour as they lead you to your room. The rooms are huge and beautiful, the best is comfy and the patio is lovely. And breakfast in the morning right at your door!? Did I become the new queen of England? Oh, but the bathroom! It's huge and whether you're...

The room is so lovely and comfortable that you just don't wanna leave. All the little details, like the different bath salts, made our stay ultra special. I'm proud of my husband who picked this perfect hotel for our special day.

We booked the Urban Retreat getaway and we loved every moment if our stay. The room was beautiful and the bed was so comfortable. The bathroom and amenities, particularly the bath salts, were luxurious and relaxing. We had a five course tasting menu at George's restaurant and marvelled at the chef's creativity. The staff was gracious and kind. The continental breakfast was the perfect amount of food...

The unique design and decor of the Ivy Hotel makes it feels like you have discovered a European boutique hotel in the middle of Toronto. Large balconies overlook a garden courtyard, offering a beautiful view and some fresh air in the morning to enjoy the breakfast that is delivered to your room. The bathroom itself is like its own hotel room

Hotel is placed in a good location and lovely room with great furniture and modern style. A little upset that we asked if they could allow us a late checkout and was told it would be $25 per hour based on how late we would stay. He did not even try to ask how long we were thinking to stay extra just gave rates right away. We stayed here for our wedding anniversary for 2 nights and Ive never been...

Booked hotel through HotelsTonight app and couldn’t have been more impressed with this hotel. Easy check-in, quick access to the room and absolutely beautiful room! The decor, accommodations and bathroom shower was top notch. Easy location to downtown as well with a breakfast restaurant just around the corner. Definitely will rebook!

Rooms are beautiful and the location can’t get better than this. Only thing I did not like was the service. The manager was great but the other staff don’t seem to care about guest satisfaction. I requested two double beds but ended up with one king bed and they charge you $25 an hour after 11 am for late check out which is unheard of. The next day I got upgraded to a room with two queen beds but still...

Fantastic location. We were upgraded to a suite, which was huge. Furniture and decor are a bit dated, but the room was very clean. Lighting was a bit odd, it could use more overhead lighting. The only other drawback was the lack of a full length mirror, the only mirror was in the bathroom. Friendly and helpful staff at the check-in. I would definitely stay again.

The hotel is located in the middle of the city and is a great starting point for exploring the city on foot. The room was nice, big and clean. Relative to other central Toronto hotels, this hotel is reasonably priced. Every service, i.e. room cleaning, emptying the trash cans, refilling coffee pads or changing towels, must be announced at reception in advance, otherwise nothing will be done. We would...

Visited here for a bachelor party. We had a poker game and music going till 4am and nobody bothered us about it which was great however we had to go through some hoops to get ice and there weren't enough towels for the amount of people staying. Bed was comfortable and room was clean. Parking is not free or on-site. Overall a very positive stay though.

The perfect spot for checking out Toronto. The only downside is the lack of restaurant.

Very average hotel. Rooms were large. Amenities were minimal which were 2 bars soap and a small shampoo. The room was well worn but the bed was comfortable. Excellent service from the staff.

Stayed at Cambridge July 18 to 22 2025 Parking and check in was easy and quick Room was always well cleaned when we returned at the end of the day. Mattress is not very firm and gave both of us sore backs by the end of our stay. Stayed in room 1205 and no scenic views. For the price and location to restaurants and shopping you can’t beat staying at Cambridge.

Great hotel in a very good location. The room was huge and very clean, the hotel is close to the metro station that can be even accessed via the Path (if it raining or is cold). Definitely recommended!

The room is big and comfortable, although it's a bit old. The location is good and it's convenient to go to shopping malls and restaurants.

Lovely place very nice room and the staff were friendly and helpful. Thanks very much

Amazing location, wonderful hotel amenities and helpful, friendly staff. Enjoyed the stay in the city & the pool was a wonderful reprieve from the heat!

Hotel is well maintained but is old. Shower integrated with bath filler didn’t work well- shower stream weak. Room size very average. Room view ok- looking into Nathan Philips Square.

The best bed I have slept in. The hotel staff are so friendly and the hotel is breathtaking. Highly recommend

There was not a weak part of my stay in this hotel. The staff was friendly and extremely happy to help, with exceptional competence in their field. The hotel was spotless and had a great energy. The service was speedy and the food scrumptious.

The hotel was in an excellent location withing walking distance to the City Hall, Eaton Center and other attractions. The Deluxe room had great views of the surrounding buildings. The room needed bit of cleaning which was promptly addressed. The a-la-cart breakfast included in the room rate was very good.

Great Hotel, very friendly staff and a great location. Staff tries their best to be helpful and friendly when it is really busy and crowded. Great Hotel!

The hotel lacks dedicated areas for dining, and to sit down and enjoy a meal. The bed and breakfast deal would have meant eating from and/or in an adjoining small coffee shop - so no nice breakfast buffets or very limited breakfast menu. The website pics of vaults look amazing online, but in reality the vault was cluttered as a storage room. The room (3210) was tired, cracked tiles in the bathroom...

Great central location in Toronto and rooms with great views of city loverly reception area and old vault in basement to checkout. Spent two different trips here on same holiday.

Looks a little old but it’s huge and clean. Staff were also very very nice

Good location, Daily Ritual cafe at hotel lobby serve really nice breakfast! Washer and dryer in the room is a plus too!

Nice, clean, convenient location and friendly staff. Will stay here again.

Good location…accessible to everything, surrounded by nice and high end restaurants.

Great location, clean room. It would be better if breakfast was included as well.

What you’d expect for a Hilton. Clean, good service and good location downtown close to everything

All was fine except The Market, the supposedly 24hr shop in the lobby for snacks etc., was not open at all during our stay. Missed this a bit as there are no mini-bar offerings in the room.

Check in was easy, room was big, clean, and comfortable. Sauna and gym added lots to the stay. Would recommend to anyone!

Nice hotel in the centre of Toronto . Walkable to shopping and financial district.

I start with the good things. Everyone was friendly and the room was large with a very nice view of the CN tower. The hotel accommodated my request to change from a double bed room to a king size bed room on a upper floor. However, there were many issues with my stay. First, the pool area is in poor condition and the inside patio area has a very dirty rug and the furniture is beat down. The rug and...

The hotel is within easy walking distance from Union Station and that is a plus for any traveller. The staff were very attentive and helpful. The room was clean and had all necessary amenities. Although we only stayed there one night we would certainly return for longer next time.

Front Desk personnel particularly Alejandro assisted us very well. Norma from cleaning dept is amazing. Maintenance service was great. The people from the breakfast area are helpful, kind, and great customer service. Our only concern was we are asked to give 100CAD depo and we have checked out at 1pm today. But the revert of deposit was not yet credited to my son. The didnt even gave us a receipt...

Location is convenient, room clean and tidy, service is satisfactory.

Had an excellent one night stay at this hotel - family of 4. Location was a short walk from Union Station & therefore very handy if using the UP express shuttle from the airport into Toronto centre. The hotel was spotlessly clean, the staff were all very friendly and nothing was too much trouble! We only had 3 towels in the room, despite 4 guests, but we spoke to reception and an extra towel was immediately...

Great stay. Super comfortable beds and great customer service! Well worth the price to be in DT Toronto. 5mins walk to Union Station and 15mins to SkyDome.

We arrived late at night at Union Station and then walked with our luggage to the Novotel. Check-in was quick and the morning breakfast buffet was wonderful, though I'm still not sure why we had to sign a receipt at the end. Some signage inside Union Station might be helpful in allowing us to stay inside as much as possible before exiting towards the hotel.

Bed super comfortable, pillows nice, VERY clean. Nice bathroom, pretty big, refrigerator. Overall, it was really nice. Everything smelled clean from the moment we got inside. Room was super clean. Everyone was very pleasant. Only spoke to the front desk person while checking in though.

We had outstanding experience staying in Shangri-la for our wedding day. Everyone in the team made sure we are happy and enjoying the moment, stuff did their best to accommodate our requests and be respectful to our timing.( early check in, store our cake, deliver flowers, etc) It was lovely to receive the compliments with champagne and dessert. As well as we enjoyed breakfast in the restaurant downstairs...

This property has a great lobby, nice spacious rooms, and one of the better pools I have seen at a hotel. But just be aware not to enter the stairs here as you won't be able to get down as you need a room key for your floor. They also may have events here from time to time at the hotel, so be aware the 3rd floor balcony may be rented out occasionally. They seemed to not want us on the floor when an...

From the moment we walked thru the doors I was immediately in love with this place!! From the men at the valet , the amazing front desk workers and every staff we encountered we were treated to the highest standards!! The details all over the rooms,lobby, and health spa were impeccable! Stayed 2 nights and they even gave us a late check out . I would definitely recommend this place before any other...

My sister, mother and I had a wonderful time at the Shangri-la. The staff was super friendly and accommodating. The lobby bar is spectacular and they serve a high tea. The pool, hot tub and sauna was so relaxing. We stayed in a king suite which was nicely kept, room service was quick and the food/drink was delicious. I would highly recommend staying here as I will definitely be returning here!!

We were just there. All aspects were EXCELLENT. Would highly recommend if you are staying in toronto. excellent location. Very high quality service. I can't say enough good things about this hotel and our experience. Very much a "white glove service" hotel. Excellent!!

3 night stay commencing Monday 26 September, Robert from front desk team. Roberts very welcoming reception and subsequent attention to detail, did not go unnoticed by my wife and I. He behaved as an ambassador for both the hotel and Toronto, Jason & Christine Taylor, East Sussex, England

Fantastic customer service. Great history. Had a wonderful stay.

The hotel was a glamorous stay right in the heart of Toronto. There’s a feeling of old luxury in the rooms and the lobby. The room had been renovated recently but they’re much smaller than newer hotels and only just fits a couple and luggage. The amenities were good, and we used the small sauna and steam room. Everything about the hotel was great despite being so compact. The toiletries provided were...

Excellent stay! Best service and perfect location. Highly recommend! 🌟🌟🌟🌟🌟"

Wonderful hotel. Friendly staff. Clean rooms and comfortable beds. The staff were really helpful arranging for a late checkout

Swimming pool is small. Gym is great. Service is good. I like the location.

Convenient location, friendly stuff, good services and will recommend to everyone

CN Tower PATH Union station Room was like being home. Awesome Very neat and clean Always someone willing to go above and beyond to help

I wanted to amend my review and improve it, upon relection. Loved this hotel and would highly recommend. Thank you to the RC. We stayed at this hotel and it’s pretty nice. Considering the pricing it should be though. We got a club room which gives access to the club lounge which is totally worth it since you get basically all meals if you want. The food was definitely above average. There were a lot...

Cool hotel with the friendly staff you'd expect. Only major qualm was the quality of the room service. The food was at the level of a 3 star hotel. One dish arrived completely cold. Ordered multiple times hoping to find something good, but was left disappointed every time. Foodies beware!

We stayed here for 4 nights to celebrate our wedding anniversary. We thought this would be a nice way to relax and enjoy the perks of the Ritz but honestly it wasn’t worth it. I firmly believe our room wasn’t cleaned fully before we arrived, there was a rug laid in front of the shower and the extra bed pillow was shoved into the TV stand. After room service came thru and cleaned the next day, that...

Obviously upscale, the rooms have upgrades where you don’t need them, but lack in areas that you often look for in your room when you travel. While marble is beautiful, I would rather have places to put my own things in the bathroom and have real privacy while I’m in there. The real luxury of this hotel lies in the service you receive in club level. Oana, Emma, and Olga were exceptional in their service...

There is completely nothing wrong with this hotel from the wonderful reception we had at check in from Audrie very pleasant thank you to the wonderful little treat we got for our 10 year anniversary surprise on behalf of the office staff a big thank you my wife was super surprised. The room was amazing so clean super fresh smell as you walk in the door so many cool futures with the automatic sensor...

Pretty great, though I expected more from THE premier 5 star hotel of Toronto. Everything was great, but not excellent. To be honest, it felt like a 4 star hotel. No complementary drinks, had to request bathroom supplies like a toothbrush and toothpaste. Also the concierge was not picking up the phone for ~1 hour between 3pm and 4pm. They did honour our requested early check in and late check out...